Job Title: Virtual Assistant / Intake Specialist
Location: South Africa
Job Type: Full-Time, Remote
Working Hours: US Hours (9am-5pm EST)
Salary: South African Rand (ZAR)
A highly organized and detail-oriented Intake Coordination Virtual Assistant is sought to support intake operations within an ABA environment. The successful candidate will be responsible for managing the full intake process from start to finish, including coordinating with families, collecting required documentation, scheduling appointments, communicating with providers and staff, and ensuring all cases move through the intake process efficiently. The ideal candidate possesses strong communication skills, excellent follow-up abilities, and the ability to manage multiple clients and tasks simultaneously.
Key Responsibilities
- Coordinate and manage the full intake process from start to finish
- Communicate professionally and compassionately with families, providers, and staff
- Collect and maintain required intake documentation and records
- Schedule appointments and coordinate intake-related activities
- Follow up with families and providers to ensure timely completion of intake requirements
- Maintain accurate records, workflows, and intake tracking documentation
- Ensure all cases move efficiently through intake and onboarding processes
- Follow company processes and workflows accurately
- Manage multiple clients, schedules, and administrative tasks simultaneously
- Support additional intake coordination and administrative tasks as required
Requirements
- Bachelor’s degree (BA/BS) highly preferred
- Previous experience in HCBS, CFTSS, healthcare intake, care coordination, ABA services, or healthcare administration preferred
- Strong communication and coordination skills required
- Strong organizational and follow-up skills required
- Ability to stay on top of multiple clients and tasks required
- Ability to work independently and maintain detailed records required
- Professional and compassionate communication skills required
- Strong attention to detail and multitasking abilities
- Ability to follow company processes and workflows accurately
- Proficiency in Microsoft Office and Google Workspace preferred
- Ability to work independently in a remote environment
- Reliable internet connection and a suitable home office setup
- Experience working with US-based healthcare or ABA environments is an advantage
Benefits
- Comfortable working U.S. hours
- Remote work from home
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