Role overview

Qualifications

5+ years of experience in client services, account management, or related customer-facing leadership roles
Proven leadership and team management skills with the ability to motivate and develop a high-performing team
Experience with CRM and client management software
Ability to work effectively in a fast-paced, remote environment across time zones

Responsibilities

Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development
Develop and implement client service protocols and best practices to enhance client experiences
Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution
Collaborate with sales, operations, and product teams to align client services strategies with company objectives

Key facts

Remote from: South Africa
Full time
Senior (5-10 years)
Client Service Specialist (Customer Care)
English

Hard skills

Client Services Account Management Escalation Management Issue Management Cross-Functional Collaboration KPI Reporting Business Metrics Customer Analysis Process Improvement Performance Management Service Strategy Customer Centricity

Other skills

Team Leadership
Quality Assurance
Leadership Development
Communication
Social Skills
Problem Solving
Organizational Skills
Mentorship
Coaching
Teamwork
Adaptability

About the company

ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Company details

Company size11 - 50

Links

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Job description

Client Services Lead

Location: Remote (South Africa)

Employment Type: Full-Time

Working Hours: US Hours (9am - 5pm EST)

The Client Services Lead at ReWorks Solutions plays a critical role in overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.

Key Responsibilities:

Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
Develop and implement client service protocols and best practices to enhance client experiences.
Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
Collaborate with sales, operations, and product teams to align client services strategies with company objectives.
Analyze client feedback and service metrics to identify areas for improvement and implement action plans.
Drive process improvements to increase efficiency and effectiveness within the client services department.
Report on team performance, client satisfaction, and service KPIs to senior management.

Requirements

Requirements:

5+ years of experience in client services, account management, or related customer-facing leadership roles.
Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
Strong problem-solving capabilities and a customer-centric mindset.
Excellent communication and interpersonal skills.
Experience with CRM and client management software.
Ability to work effectively in a fast-paced, remote environment across time zones.
Strong organizational skills with a focus on process optimization and quality assurance.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.