TCM Engagement Specialist Team Supervisor

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale: Starting 55k(Provisional)-65k(Fully Licensed)

Summary: 

This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) Engagement Teams. The TCM Engagement Team are responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Program Director of TCM Specialty Teams. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws.  Position offers on-going mentoring, coaching and training to TCM Engagement Team.  Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.  

Essential Duties and Responsibilities:

• Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
• Provides clinical direction and supervision to all members of the TCM Engagement Team. Provides or arranges for in-service training as appropriate, deliver clinical education programs, including best practices training to staff, also participates in agency-wide training programs/in-services. 
• Monitors TCM performance measures. Assures all paperwork, billing tickets and documentation is completed in a timely manner according to established guidelines. Works with Program Director of TCM Specialty Teams to ensure that all regulatory standards are followed. 
• Participates in the selection and hiring of TCM Engagement staff and other personnel actions as needed.
• Serve as the liaison between the Program Director of TCM Specialty Teams, the TCM Engagement Team, center TCM teams, and other agency departments.
• All other duties as assigned by supervisor

Special Attributes:  Strong psychosocial, clinical assessment skills. Minimal supervision regarding use of time, able to prioritize work assignments.  Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process. Ability to communicate effectively with professionals and clients/families. Ability to make sound decisions in emergency situations.

Supervisory Responsibilities:  Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly motivated and resilient professional
• Strong negotiation skills
• Demonstrated leadership and supervisory experience
• Demonstrated ability to positively lead change and gain results
• Strong clinical decision-making skills
• Demonstrated ability to balance economic, business and operational factors with clinical care responsibilities
• Preceptor and teaching experience helpful
• Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong team player and team building skills; ability to collaborate with all levels and areas
• Strong presentation skills
• Proven relationship-building and management skills
• Ability to effectively and positively influence and persuade

Education and/or Experience: Master’s level fully or provisionally licensed LCSW, LCMHC, LPA, LMFT or RN.  Three years’ experience providing care management, case management, or care coordination to the population served.