Key Facts

Remote From:

Full time

English

Hard Skills

Crisis Intervention Disaster Recovery Resource Management Educational Outreach Governmental Accounting File Management Client Services Program Process Monitoring Stakeholder Communications Electronic Medical Record +2 more

Other Skills

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Supervision
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Decision Making
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Training And Development
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Advocacy
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Mentorship
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Compassion
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Communication
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Time Management
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Teamwork
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Experience supervising disaster case management staff and providing training and mentoring.
Strong leadership, collaboration, and client-centered approach in a fast-paced environment.
Ability to oversee disaster case management activities, including advocacy, resource coordination, crisis intervention, and entitlement relief processes.
Proficiency with case management record-keeping systems (CAN and EMR) and maintaining comprehensive client files; ability to prepare statistical and fiscal reports.

Requirements:

Lead day-to-day management and implementation of the disaster case management program, including reporting, outreach, and staff supervision.
Provide training, supervision, and mentoring to staff; conduct bi-weekly meetings with case managers and deliver technical support.
Review and approve entitlement relief requests, assess case urgency, and deliver direct services to clients on complex cases as needed; ensure documentation in CAN and EMR.
Maintain comprehensive case files and records, conduct monthly file reviews, keep updated community resource information, and complete required statistical and fiscal reports; collaborate with the Program Manager on trends, gaps, and outreach; attend meetings as appropriate.

Lutheran Services Carolinas

About Lutheran Services Carolinas

With the help of volunteers, donors, faith partners, and others, LSC provides many residential options and at-home services to seniors; helps veterans and others transition from homelessness to dignity; shields children from abuse and neglect through foster care; helps those battling mental illness through innovative programs; encourages growth and independence for those with intellectual or developmental disabilities; places children in loving adoptive homes; provides welcome to refugees seeking sanctuary; protects communities through disaster preparedness; and enables many men and women with varying life challenges or disabilities to live proudly and independently with residential or supportive services.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Lutheran Services Carolinas (LSC) is a mission-driven nonprofit organization dedicated to serving individuals and communities across North and South Carolina. Founded in 1960, LSC provides a wide range of services for children, families, and seniors through compassionate care, innovative programs, and community partnerships. Guided by a commitment to dignity, respect, and service, LSC strives to empower those we serve and make a meaningful difference in the lives of others.

Lutheran Services Carolinas (LSC) is seeking a dedicated and compassionate Disaster Services Program Supervisor to support disaster recovery efforts across impacted communities. This role provides leadership and oversight to Disaster Case Managers while ensuring the effective delivery of case management services, including advocacy, resource coordination, and crisis intervention, for individuals and families affected by natural disasters. The ideal candidate will be a collaborative leader who is passionate about helping communities rebuild and committed to delivering high-quality, client-centered support in a fast-paced environment.

Location Requirement

Candidate must reside in Western North Carolina and be able to commute regularly between Madison, Yancee, Buncombe, Watauga, and surrounding counties.

Essential Functions

Responsible for the day to day management and implementation of disaster case management program including reporting, outreach and staff supervision.
Provides training and supervision to staff.
Assists in decision making regarding urgency of cases and make recommendations regarding appropriate action.
Reviews and approves entitlement relief requests for clients.
Meets individually with each case manager at least bi-weekly and provides technical support and mentoring.
Deliver direct services to clients on complex cases and as otherwise needed.
Ensure that comprehensive case files, records, charts and other documents are maintained in all case records, Coordinated Assistance Network (CAN) database and EMR database.
Conduct (at least) monthly file reviews to ensure services are being properly delivered.
Maintains updated information on community resources available to clients.
Works with the Program Manager to identify disaster survivor trends, gaps in service, training needs and necessary outreach.
Attends inter-office and outside agency meetings as appropriate.
Completes all required statistical and fiscal reports in a timely manner.
Other duties as assigned.