Key Facts

Remote From:

Connecticut (USA)

Category: Sales Associate - B2C

Part time

Junior (1-2 years)

English

Hard Skills

Product Knowledge Merchandising Cross-Selling Customer Engagement Visual Merchandising Policy Enforcement Loss Prevention Inventory Management Order Management Operational Data Store

Other Skills

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Customer Service
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Active Listening
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Needs Assessment
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Accountability
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Communication
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Willingness To Learn
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Lifting Ability
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Open Mindset
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Teamwork
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Time Management
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Personal Integrity
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Physical Stamina
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Detail Oriented
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Reliability
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Social Skills

Roles & Responsibilities

1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
1+ year of experience delivering a customer-first experience
1+ year of customer service experience in a retail or similar environment
Strong customer focus with the ability to effectively interact with customers and team members in a retail setting

Requirements:

Consistently treats all customers and employees with respect and contributes to a positive work environment.
Promotes a safe working and shopping environment to facilitate employee interactions and maximize the customer shopping experience.
Performs non-sale tasks, such as product receiving, merchandising, store cleaning, and product organization as directed by management.
Connects with customers using open-ended questions to assess customer needs and makes relevant merchandise suggestions to build sales.

Job description

Job Title: Part-Time Sales Associate
Location: Splendeur, Mohegan Sun, Uncasville, CT
Estimated Start Date: ASAP

Job Summary:
Splendeur is the destination for the latest in gadgets and electronics, offering a wide and unique assortment of products for the home, office, travel, and even just for fun! Our focus is on carrying products that make daily life easier, more comfortable, and enjoyable. Our store offers a wide-ranging assortment of luggage and travel accessories, speakers, and headphones, as well as gadgets for adults and kids of all ages.
We are looking for friendly, outgoing, and helpful sales associates. A positive mindset and team player mentality are required, retail experience is not.
We offer some of the best employee discounts in the industry, a safe and positive work environment, and the opportunity for you to begin, grow, or develop your career in retail!
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Our Sales Associates display a “customer is priority” mindset at all times. They are responsible for generating sales by engaging customers and providing service tailored to each individual. They are expected to know and understand the product and to educate and inform customers. Sales Associates also perform tasks as directed by management to keep the store clean, stocked, and presentable at all times. They adhere to Wave policies and procedures in all actions and interactions.
Essential duties & Responsibilities:

Consistently treats all customers and employees with respect and contributes to a positive work environment.
Promotes a safe working and shopping environment to facilitate employee interactions and maximize the customer shopping experience.
Upholds all company policies as outlined in the Employee Handbook.
Participates in all training opportunities.
Performs non-sale tasks, such as product receiving, merchandising, store cleaning, and product organization as directed by management.
Recognizes verbal and non-verbal customer cues, and engages customers based on those cues.
Connects with customers using open-ended questions to assess customer needs.
Makes relevant merchandise suggestions and builds store sales by introducing the customer to other complimentary items.
Stays current on all product knowledge and communicates features and benefits to customers to influence buying decisions
Assists customers in finding substitutions for out-of-stock items, or assists in special ordering those items.
Partner with staff members to ensure the customer experience is consistent throughout their visit.

Requirements:

1+ year supporting daily operations, policy compliance, loss prevention and visual/store standards
1+ year of experience delivering a customer-first experience
1+ year of customer service experience in a retail or similar environment
Strong customer focus with the ability to effectively interact with customers and team members in a retail setting
Dependable and reliable, with the ability to complete job tasks accurately and in a timely manner
Ability to work flexible hours, including weekends, night and holidays
Must be able to stand for prolonged periods of time and be able to lift 50 lbs
Must pass background check prior to being interviewed

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Residency Requirements:

For remote roles, must be located in one of the 50 states of the United States or Washington DC
Sponsorship is not available

Core Values:

Accountability
Delivering excellence
Integrity
Attention to detail
Follow up and follow through
Client centric service

Benefits for Full-Time Employees:

Medical insurance
Dental insurance
Vision insurance
Life insurance
Voluntary life insurance
401(k)
Paid holidays
Generous PTO policy
Company-provided equipment
Positions designated as remote are fully and permanently remote

About Innowave Marketing Group:

Innowave Marketing Group provides luxury and innovative reward solutions unique to the loyalty and promotional marketing space. Our experts design effective consumer loyalty programs, engagement programs, sales & channel incentives and consumer promotions. Casino programs include loyalty points programs, VIP shopping events and retail store projects.
We participate in E-Verify. Click here to view E-Verify and Right to Work Notices.

Inclusiveness:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.