Presales Engineer

This is a remote position.

SUMMARY

The Presales Engineer will help clients navigate complex technology decisions, resulting in a clear, detailed, actionable plan that our Projects team can execute. This role will drive successful business outcomes by combining deep technical expertise in areas such as cloud solutions, cybersecurity, and managed IT services with an inquisitive mind and ability to consult with clients and propose solutions. To be successful in this role you'll need to be comfortable on discovery calls with clients, asking probing questions to learn about their business and technology pain points. This will be measured by client satisfaction, accuracy of project plans, and the seamless handoff of actionable solutions to the Projects team.

JOB RESPONSIBILITIES:

• Client Engagement: Participate in scoping calls with clients to understand business challenges, technical requirements, and desired outcomes.
  
• Requirements Analysis: Investigate and validate client requirements through detailed discussions and discovery sessions.
  
• Environment Assessment: Document the client’s existing infrastructure, applications, and operational processes to identify gaps and opportunities.
  
• Solution Design: Develop comprehensive, scalable, and cost-effective managed services solutions tailored to client needs.
  
• Presentation & Proposal: Create and deliver compelling solution presentations and proposals that clearly articulate value, technical approach, and benefits.
  
• Collaboration: Work closely with sales teams, Projects department, and Support teams to ensure proposed solutions are feasible and aligned with organizational capabilities.
  
• Research and learn emerging technologies, while consulting with internal decision makers to inform company offerings and services
  
• Educate internal teams on new solutions, how we sell and deploy them, and how they can fit into existing offerings
  
• The Presales Engineer is a key role that contributes to the company’s overall success or failure. Due to the nature of the role combined with the company’s aggressive growth goals, the role is expected to evolve and grow over time.
  
  

QUALIFICATIONS

Education

• High School Diploma required
  
• Bachelor’s Degree in IT related field preferred.
  

Technical Skills

• 5+ years technical support experience in an MSP Environment
  
• Strong knowledge of desktop and server operating systems
  
• Deep knowledge of networking concepts and design(IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
  
• Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
  
• Familiarity with ITIL frameworks and service management best practices
  
• Experience with Remote Monitoring & Management (RMM) tools. (Datto RMM a Plus)
  
• Experience with Autotask PSA a Plus
  
• Microsoft 365 Certified: Administrator Expert (MS-102) is a Plus
  
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305) is a Plus
  

Other Skills & Abilities

• Able to work independently and as part of a team
  
• Occasional travel as required
  
• Exceptional written and oral communication skills required
  
• Self-motivated; great communicator, client advocate
  

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies: 
  
• Business Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values.
  
• Communications - Express thoughts clearly in written form; articulate verbal thoughts understandably; demonstrate active listening skills; comprehend information heard; use appropriate communication methods; keep others informed.
  
• Conflict Resolution - Maintain calm under pressure; encourage respectful dialogue; confront difficult situations without bias; act within realistic timeframe for resolution; resolve conflicts through fair negotiation.
  
• Consistency - Follow through as promised; confirm people know each other's expectations; attend and complete meetings on time
  
• Managing Multiple Priorities - Manage multiple commitments and/or projects; plan and utilize time efficiently; respond to changing customer needs; resolve conflicts to deliver on schedule; complete work in order of customer priorities.
  
• Problem Solving - Identify problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; resolve problems in early stages; work well in group problem solving situations.
  
• Teamwork - Contribute to a positive team effort; balance team and individual responsibilities; listen attentively and openly to others' views; give and sincerely accept feedback; help the team stay focused on key objectives; resolve team conflict before it escalates; place the team's success above own interests.
  
• Always do the right thing
  
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.