Essential Job Functions – Responsibilities
- Ensure safety quality standards are maintained including industry safety practices established by customer
- Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
- Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
- Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
- Support the area service manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
- Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with Alpha Technologies procedures.
- Maintain accurate levels of “trunk” inventory
- Comply with all ISO established procedures, which includes maintaining up-to-date ISO 9001 documentation
- Additional duties as required
Education – Experience – Qualifications
- Bachelor’s degree in electronics, maintenance, or instrumentation preferred
- 5 years + of field service or equipment maintenance experience required
- Must have prior work experience in electronics, computer science or related field
- Must be fluent in English
- Must be able and willing to travel, up to 80%
- Microsoft Office Experience – Excel, Word and Outlook
- Prior experience with software – Windows, database management, networking, etc.
- Demonstrated effective communication skills: written and oral
- Excellent customer service and interpersonal skills
- Demonstrated self-motivation and self-discipline traits
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Good level of fitness is required. This position requires frequent travel, standing, walking, stooping, and kneeling. There is often lifting and carrying of materials up to 50 pounds. Average vision and hearing is sufficient.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
The environmental conditions of this job include; working near moving mechanical parts, caustic chemicals, fumes or airborne particles, and moderate noise levels.
