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Power Platform Support Analyst at Sourcefit

Sourcefit DR

Role overview

Qualifications

  • Experience supporting Microsoft Power Platform, including Dataverse entities and configuration, environment and solution management
  • Understanding forms, workflows, plugins, and customisations (supporting rather than building)
  • Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows
  • SQL Server experience, including writing queries to investigate data issues and support reporting

Responsibilities

  • Practice Gateway support: support live environments and releases for Practice Gateway
  • Assist with deployments, upgrades, and hotfixes across Power Platform solutions
  • Investigate and resolve incidents and user-reported issues; monitor solution health
  • Support developers by validating changes and monitoring solution health across Dev, Test, UAT, and Production environments

About the company

Sourcefit DR logo

Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Company details

Company size11 - 50

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Job description

Job Overview

The Power Platform Support Analyst supports the delivery, operation, and ongoing stability of Power Platform solutions for both clients and internal teams. The role focuses on supporting developers, managing environments, assisting with deployments, and resolving issues across live and pre-production systems.

This role works closely with Power Platform Developers to ensure solutions are deployed, configured, supported, and maintained effectively across Dev, Test, UAT, and multiple Production client environments. While this is not a primary development role, it requires strong technical understanding to troubleshoot issues, support releases, and maintain platform stability.

Job Details

Work set up: Work from home

Schedule: Monday to Friday | 8 AM to 5 PM | UK Time

Holiday: Will follow UK holidays

Responsibilities

Practice Gateway Support

  • Support live environments and releases for Practice Gateway
  • Assist with deployments, upgrades, and hotfixes
  • Investigate and resolve incidents and user-reported issues
  • Support developers by validating changes and monitoring solution health

Client Project Support

  • Support the delivery and operation of client solutions, including:
  • Practice Gateway implementations
  • Power BI reports
  • Power Platform and RPA-based solutions
  • Assist with environment setup, configuration, deployment, and post-go-live support

Internal Improvements

  • Support and improve internal systems and data platforms
  • Maintain environments, security, and access controls
  • Reduce operational issues through improved monitoring and support processes

Qualifications

  • Experience supporting Microsoft Power Platform, including:
  • Dataverse entities and configuration
  • Environment and solution management
  • Understanding forms, workflows, plugins, and customisations (supporting rather than building)
  • Experience with Power Automate, including monitoring, troubleshooting, and fixing failed or degraded flows
  • SQL Server experience, including writing queries to investigate data issues and support reporting
  • Experience supporting Power BI reports, datasets, refresh issues, and access
  • Experience supporting Power Apps Portals, including configurations, users, permissions, and basic Liquid / JavaScript troubleshooting
  • PowerShell experience supporting deployments, environment setup, and repeatable admin tasks
  • SharePoint support experience, including lists, libraries, permissions, and Power Platform integrations
  • Comfortable working independently, diagnosing technical issues, supporting developers, and managing priorities with minimal supervision
  • Strong technical troubleshooting and analytical skills
  • Strong communication and collaboration skills

Preferred Qualifications

  • Experience with application lifecycle management, environment configuration, release support, and deployment tooling
  • Exposure to C# to understand plugins, integrations, and logged errors
  • Experience supporting solutions using Robotic Process Automation (RPA) tools
  • Prior experience working within Microsoft stack environments including Power Platform, SharePoint, SQL Server, and supporting C# components

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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