Key Facts

Remote From:

Full time

English

Hard Skills

Knowledge Base Zoho Office Suite Help Desk Support LiveChat Issue Management Help Desk Support Continuous Improvement Process Business Process Automation

Other Skills

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Customer Service
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Troubleshooting (Problem Solving)
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Detail Oriented
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Business Etiquette
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Communication

Roles & Responsibilities

Experience delivering customer support via live chat, phone, and email
Proficiency with Zoho Desk or similar ticketing systems
Strong written and verbal communication skills
Ability to document issues and contribute to knowledge base content

Requirements:

Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner
Write up support tickets through Zoho Desk
Follow up on unresolved tickets
Create knowledge base articles to expand the Knowledge Base library

Vehlo

About Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Founded: 2018

Company size: 201 - 500

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Job description

Location: Remote (U.S.)

About Vehlo:

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role:

This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content.

What You’ll Do: