Key Facts

Remote From:

Category: Customer Service / Support Representative

Part time

English

Hard Skills

Omni-Channel Marketing Customer Complaint Resolution Data Entry Case Management Systems Escalation Management Stakeholder Communications Mentoring Youth Online Communication

Other Skills

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Customer Service
•
Telephone Skills
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Computer Literacy
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Non-Verbal Communication
•
Organizational Skills
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Empathy
•
Social Skills
•
Self-Motivation

Roles & Responsibilities

Excellent interpersonal and organisational skills
Highly effective verbal and written communication skills, including a high standard of vocabulary and grammar
Telephone and computer literacy
Self-motivated with the ability to demonstrate empathy and ownership of customer problems

Requirements:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels while complying with data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service and by managing any customer complaints to a satisfactory conclusion
To respond to all contacts from both internal and external customers made via all available channels
To accurately capture data and enter it into the relevant systems

Capita

Management Consulting

About Capita

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com

Company type: Large

Industry: Management Consulting

Founded: 2018

Company size: 10001

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Job description

We're currently recruiting for Five Out of Hours Advisors to join the team.

Job title:

Customer Service Advisor (Out of Hours)

Job Description:

Customer Service Advisor (Out of Hours)

Work From Home

Working Hours: Monday to Friday between 17:00-23:00 - 30 hours per week

Salary: £19,656.00

Our Customer Service Advisors ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Responsibilities

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems

About You

Excellent interpersonal and organisational skills
Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
Telephone and computer literate.
Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
Self-motivate

Location:

Home-Based - GBR

United Kingdom

Time Type:

Part time

Contract Type:

Permanent

Ready to apply?

APPLY

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