Role overview

Qualifications

Experience managing and growing a portfolio of post-onboarding automotive repair shops
Experience managing complex customer relationships across multiple stakeholders, locations, and operational workflows
Experience supporting high-value customers including MSOs (2–10 locations) requiring strategic partnership
Travel availability: less than 5%

Responsibilities

Proactive retention management—identifying churn risks
Strengthening customer health by reinforcing product value
Executing strategies that improve long-term customer outcomes
Revenue retention and expansion through consultative account management across the book of business

Key facts

Remote from: Tennessee (USA)
Full time
Senior (5-10 years)
Customer Success Manager (CSM)
English

Hard skills

Revenue Management Account Management Portfolio Management Customer Success Management Strategic Partnership Strategic Management Customer Relationship Management Stakeholder Communications Customer Success Management Employee Onboarding Business Expansion Process Management Customer Retention Product Knowledge

Other skills

Relationship Management

About the company

Vehlo

Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people. Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes. Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.   Everything we do is driven by people who understand the auto service industry and know what dealers and independent repair shops are asking for. It’s vehicle service technology that will ignite your operations from the inside out, from leaders who have been in your shoes.   Our sole purpose is our customers’ success, and our standout approach is all about making work a lot easier for them and their staff. So whether you’re expanding your footprint or just trying to make it through the week, our whole team is ready for whatever moment you’re in.

Company details

Company size201 - 500

Links

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Job description

Sr. Customer Success Manager

About Vehlo:

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About the Role:

The Senior Customer Success Manager for our Shop-Ware product is responsible for managing and growing a portfolio of post-onboarding automotive repair shops

What You’ll Do:

Proactive retention management—identifying churn risks,

Strengthening customer health by reinforcing product value.

Executing strategies that improve long-term customer outcomes

Revenue retention. The Customer Success Manager is directly responsible for protecting recurring revenue across their book of business while driving expansion opportunities through consultative account management.

This role also supports a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnership

Manage more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows.

Travel Requirement: less than 5%.

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.