Key Facts

Remote From:

Part time

English

Hard Skills

Customer Success Management Knowledge Base Hardware Support Help Desk Support Business Support Systems Customer Experience Improvement Platform Design And Development Client Services Utility Software Customer Inquiries

Other Skills

•
Technical Acumen
•
Proactivity
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Problem Solving

Roles & Responsibilities

Proven experience in customer support or customer success, preferably in a remote/part-time setting
Strong problem-solving and troubleshooting skills for technical issues
Familiarity with support software, knowledge bases, and AI-driven tools
Technically minded with ability to guide customers to solutions and improve platform usage

Requirements:

Provide technical customer support and customer success for the software platform
Troubleshoot platform-related issues and guide users through effective solutions
Assist in developing and maintaining support systems, knowledge bases, and AI-driven tools
Ensure a smooth and positive customer experience through proactive communication

Job description

Salary: To be Discussed

We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business.

This role is ideal for someone who enjoys problem-solving, troubleshooting technical issues, and helping customers get the most out of a software platform.

About the Role:

The primary focus of this role will be technical customer support and customer success. You’ll assist users with platform-related issues, troubleshoot problems, guide customers through solutions, and help ensure a smooth and positive customer experience.

As the business continues to grow, we are also implementing support systems, knowledge bases, and AI-driven support tools, so we’re looking for someone comfortable working with technology and support software.

Ready to apply?

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