Key Facts

Remote From:

Full time

English

Hard Skills

Customer Success Management Project Management Technical Training Customer Engagement Touchpoint Enterprise Application Software Customer Data Management Revenue Growth Client Services Production Planning +7 more

Other Skills

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Consultative Approaches
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Professionalism
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Active Listening
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Multitasking
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Time Management
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Teamwork
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Organizational Skills
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Empathy
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Presentations

Roles & Responsibilities

Bachelor’s degree from an accredited university or college or equivalent experience
Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
Familiarity with enterprise software applications
Excellent organizational, project management, consultative and time management skills

Requirements:

Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
Work to resolve all product and project-related customer questions and requests efficiently and effectively
Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
Drive increased engagement for new and existing clients

MOCA Systems, Inc.

About MOCA Systems, Inc.

MOCA Systems, Inc., a full-service construction advisory firm comprised of MOCA Services and Touchplan, helps owners successfully envision, build, and manage their facilities and infrastructure required to support their mission. The firm supports its clients from offices in Alexandria, VA, Boston, MA, Austin, TX, Houston, TX, San Antonio, TX, Sacramento, CA, Salt Lake City, UT, St. Paul, MN, and Niceville, FL. MOCA's niche in Early Project Definition and Alignment helps clients align their building projects for success by becoming engaged at the very beginning of each project and bringing together the project's qualitative and quantitative elements described in quality, scope, cost and time. MOCA is a relationship focused consulting firm and along with our software division, Touchplan, we provide leadership to clients with large, complex, politically challenging projects. Please visit www.mocasystems.com for more information. If you have questions about your project, call MOCA first at (617) 581-6622.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Position Title:    Customer Success Associate
Location:             Remote/Home Office (Greater Boston area or eastern time zone)

About MOCA Systems, Inc.
MOCA Systems, Inc. (MSI) is a leading software and services provider for the Architecture, Engineering, and Construction industry. MSI delivers innovative solutions to Owners, Engineers, Architects, and Contractors working on some of the world’s largest, most complex construction projects. A profitable firm with offices across the United States and partners around the globe, MSI’s services and technology offerings ensure that projects are delivered on time and on budget and fulfill all Owner expectations. To learn more, visit mocasystems.com.

Position Summary
This is an entry level professional opportunity to join our Customer Success team. The Team focuses on ensuring our clients see value planning their construction projects in Touchplan®, as well as building engagement with the platform. Being part of this team will give you the opportunity to help build Touchplan’s business, help shape the Touchplan® product, and help shape the construction industry by having a tangible impact on the projects of our clients. If you are looking for a job where you’ll be working on a dynamic team that’s driving explosive growth and delighting customers at the same time, this is the right place for you! This is a remote role that will require occasional visits to our Boston office for training, meetings, or teambuilding events.

Essential Functions:

Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
Work to resolve all product and project-related customer questions and requests efficiently and effectively
Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
Drive increased engagement for new and existing clients
Help specify, outline and advocate for UI/UX improvements based on customer feedback

Required Qualifications:

Bachelor’s degree from an accredited university or college or equivalent experience
Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
Familiarity with enterprise software applications
Excellent organizational, project management, consultative and time management skills
Passion for working on a small, dedicated, agile and determined team
Strong written and oral presentation skills, as well as active listening skills
Solid sense of empathy for clients, as well as a passion for revenue growth
Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed

Bonus experience or skills:

Construction management, architecture, engineering or project controls experience
Experience with Lean Construction and the Last Planner system

Starting Initial Salary Range: $55,000 to $66,500 annually. Full benefit plan including medical, dental, vision, and life/disability insurance, 401(k) with generous employer match and an HSA employer contribution in certain circumstances is available.

Our Solutions:
Touchplan®
Touchplan is the premier software offering of MOCA Systems, Inc. used on the most projects, by the most users, to optimize the largest construction volume, Touchplan is the number one production planning and analytics platform. The real-time, cloud-based solution uses the collaborative foundation of the Last Planner System® to prevent schedule and budget slippage. It also provides Owners and Contractors the instant insights they need to track progress and anticipate problems on projects. To learn more, visit touchplan.io.

MOCA Services
MOCA Services is a full-service provider for Owners in the design and construction industry. Our battle-tested programs help clients make their projects successful from project ideation, through construction, and to occupancy. MOCA Services is relationship-focused and provides solutions for on time, on budget, and on scope delivery of large, complex, and socially important projects. To learn more, visit mocaservices.com.

Equal Opportunity Employer Statement:
MOCA Systems, Inc. (“MSI”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: MSI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other status protected by the laws or regulations in the locations where we operate. MSI will not tolerate discrimination or harassment based on any of these characteristics. MSI encourages applicants of all ages.

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