Email Coordinator

About the Role

We are seeking a highly organized and detail-oriented Email Support Specialist to join our team. This role is all about communication: you’ll be responsible for managing and responding to a high volume of emails every day, ensuring that every message is answered accurately, professionally, and on time. If you thrive on structure, love clear communication, and take pride in catching even the smallest errors, this could be the perfect role for you.

Shift & Availability Note: This position requires coverage during our peak off-hours and includes at least one weekend day.

• Schedule: 5:00 PM or 6:00 PM PST start time.

• Hours: 9-hour shift (includes a 1-hour unpaid break / 8 hours of productive work).

• Days: Must be willing to work at least one weekend day (e.g., Sunday–Thursday or Tuesday–Saturday).

Key Responsibilities

• High-Volume Management: Respond promptly and professionally to a large volume of incoming emails each day.

• Quality Assurance: Draft clear, accurate, and completely error-free responses that directly address customer needs.

• Brand Alignment: Maintain a consistent, helpful, and professional brand voice across all communications.

• Workflow Organization: Track, categorize, and organize incoming requests to ensure zero messages fall through the cracks.

• Internal Collaboration: Partner with internal team members to escalate complex issues or follow up on unresolved inquiries efficiently.

What We’re Looking For

• Exceptional Attention to Detail: Flawless spelling, grammar, and message context are non-negotiable for you.

• Superb Written Communication: You can convey empathy and clarity in writing, maintaining a professional yet friendly tone.

• Strong Organizational Skills: The ability to handle high-volume queues calmly and systematically without losing track of pending items.

• Reliability & Consistency: A dependable professional who can be counted on to execute processes correctly the first time.

• Autonomy: Comfort working independently during night/weekend hours while strictly adhering to established guidelines and standard operating procedures (SOPs).

Technical & Shift Requirements

• Reliable, high-speed internet connection.

• A quiet, distraction-free remote workspace.

• Ability to commit consistently to the 5:00 PM / 6:00 PM PST start time.

Why Join Us?

• Fully Remote: Work from the comfort of your own home.

• Structured Environment: Enjoy clear guidelines, established workflows, and a supportive (even if virtual) team culture.

• Growth Opportunities: Gain deep insight into our operations with potential for upward mobility within the support and operations teams.