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Senior Network Inventory & OSS SME (Transport & AI Ops)

Roles & Responsibilities

  • 8+ years in telecom networking, OSS inventory, or transport engineering
  • Deep knowledge of TDM hierarchy (DS0, DS1, DS3, STS-1, OC-n) and strong familiarity with SONET/SDH, DWDM, and packet-based transport networks
  • Hands-on experience with circuit grooming and migration to Ethernet, OTN, or wavelength services; proven ability to troubleshoot complex provisioning failures and perform RCA
  • Experience with OSS inventory systems (Blue Planet preferred; TIRKS/PRO/ARM a plus) and familiarity with Telecordia/Common Language standards (ECCKT, CLCI, ASR workflows)

Requirements:

  • Resolve provisioning fallout from TDM to Ethernet and wavelength migrations and trace end-to-end circuit paths across TDM, optical (DWDM/SONET), and packet networks
  • Troubleshoot ghost and stuck circuits across Layer 1 and Layer 2 networks; ensure inventory accuracy in Blue Planet Inventory (BPI) and reconcile with TIRKS, PRO, and ARM
  • Perform root cause analysis (RCA) on failed provisioning and activation workflows; support high-volume circuit grooming initiatives
  • Define SOPs and contribute to automation and AI Ops workflows (Blue Planet AI Studio); operate in fast-paced war room environments to stabilize OSS inventory during transformation

Job description

Description:

CTG is seeking a highly experienced Senior Network Inventory & OSS SME to support a large-scale OSS transformation for a leading North American service provider. This role is critical to stabilizing inventory, resolving provisioning fallout, and enabling AI-driven operations during complex network migrations.

 

Location: Remote
Duration: 6 months

Key Responsibilities:

  • Resolve provisioning fallout from TDM → Ethernet and wavelength migrations
  • Troubleshoot “ghost” and “stuck” circuits across Layer 1 and Layer 2 networks
  • Ensure inventory accuracy in Blue Planet Inventory (BPI) and reconcile with TIRKS, PRO, and ARM
  • Perform root cause analysis (RCA) on failed provisioning and activation workflows
  • Trace end-to-end circuit paths across TDM, optical (DWDM/SONET), and packet networks
  • Support high-volume circuit grooming initiatives
  • Define SOPs and contribute to automation and AI Ops workflows (Blue Planet AI Studio)
  • Operate in fast-paced “war room” environments to stabilize OSS inventory during transformation

Required Qualifications:

  • 8+ years in telecom networking, OSS inventory, or transport engineering
  • Strong expertise in TDM hierarchy (DS0, DS1, DS3, STS-1, OC-n)
  • Deep knowledge of SONET/SDH, DWDM, and packet-based transport networks
  • Hands-on experience with circuit grooming and migration to Ethernet, OTN, or wavelength services
  • Proven ability to troubleshoot complex provisioning failures and perform RCA
  • Experience with OSS inventory systems (Blue Planet preferred; TIRKS/PRO/ARM a plus)
  • Familiarity with Telecordia/Common Language standards (ECCKT, CLCI, ASR workflows)

Nice to Have:

  • OSS transformation or migration program experience
  • Exposure to automation or scripting (e.g., Python)
  • Experience with AI Ops or workflow automation tools

Education:

  • Bachelor’s degree in a related field or equivalent experience

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Krista Eckard at Krista.Eckard@ctg.com. Kindly forward this to any other interested parties. Thank you!

 

The expected base salary for this position ranges from $55.00 to $70.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About Us:

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

 

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