Key Facts

Remote From:

Massachusetts (USA)

Full time

English

Hard Skills

Data Retrieval Data Entry Prepayment Digital File Management Email Management Input Devices Telephony Fax Servers

Other Skills

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Customer Service
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Time Management
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Detail Oriented
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Communication

Roles & Responsibilities

Accurate data entry with strong attention to detail
Excellent verbal and written communication skills for phone, email, and fax correspondence
Ability to manage multiple tasks and meet deadlines
Familiarity with processing requests according to client protocols

Requirements:

Data entry and verification of prepayment requests into the system
Follow up with providers via phone, email, and fax; handle frequent phone communications and respond to client status inquiries
Process rejections according to the client protocol
Review requested materials for accuracy and deliver final versions to the requesting party

Job description

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Specialist to join our Medical Records team.

Job Description

As a Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

Essential Duties and Responsibilities

All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.

Data Entry;
Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
Review of prepayment requests for accuracy and then inputting those into our system;
Answering status requests made by the client;
Processing rejections based on the client protocol;
Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.

ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Job Type: Full-time

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