Role overview

Qualifications

Prior record retrieval experience
Strong data entry skills with high accuracy
Excellent communication skills for phone, email, and fax communications
Attention to detail in reviewing requests and inputting information into systems

Responsibilities

Perform data entry and input prepayment requests into the system with accuracy
Follow up with providers via phone, email, and fax (frequent phone work)
Answer status requests from clients and process rejections per client protocol
Review requested medical records for accuracy and supply final materials to the requesting party

Key facts

Remote from: Massachusetts (USA)
Full time
Senior (5-10 years)
Records Manager
English

Hard skills

Data Retrieval Data Entry Medical Record Management Legal Document Management Protocol Implementation Conformance Statement Prepayment Online Communication

Other skills

Customer Service
Detail Oriented
Time Management

About the company

ISG

Insurance

ISG is a nationally recognized company offering a comprehensive array of services tailored to support claim and litigation processes for insurance and legal professionals. Our extensive range of solutions spans from thorough investigations to robust medical and clinical support, as well as efficient record management. With a focus on enhancing claim outcomes and facilitating informed decision-making, we strive to provide unmatched support across the board.

Company details

Company typeLarge

IndustryInsurance

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Senior Record Retrieval Specialist to join our Medical Records team.

Job Description

***ONLY CANDIDATES WITH PRIOR RECORD RETRIEVAL EXPERIENCE WILL BE CONSIDERED***

As a Senior Record Retrieval Specialist, your main responsibility is to obtain the requested materials and supply those back to the requesting party in a timely manner.

Essential Duties and Responsibilities

All duties and responsibilities are essential job functions and are subject to possible modifications to reasonably accommodate individuals with disabilities.

Data Entry;
Follow-up with providers (via phone, email, fax). This job requires frequent phone work;
Review of prepayment requests for accuracy and then inputting those into our system;
Answering status requests made by the client;
Processing rejections based on the client protocol;
Reviewing the requested materials for accuracy and supplying those in a final version to the requesting party.

ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!

Job Type: Full-time

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