Logo for Netomi

HR/People Operations Specialist

Role overview

Qualifications

  • 3-5+ years of experience in HR, People Ops, or a related field
  • Strong understanding of HR processes and employment practices
  • Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.)
  • Strong communication and interpersonal skills

Responsibilities

  • Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
  • Maintain accurate employee records and ensure data integrity across HRIS and other HR systems; generate reports and dashboards for People analytics
  • Coordinate onboarding experiences and support recruiting operations including interview scheduling, candidate communication, and offer coordination
  • Assist with compliance, policy maintenance, and updates to the employee handbook across multiple jurisdictions

About the company

Netomi logo

Netomi

Artificial Intelligence & Machine Learning Services

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company details

Company typeScaleup
IndustryArtificial Intelligence & Machine Learning Services
Company size51 - 200

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role: 
 

We are looking for a detail-oriented and proactive HR/People Operations Specialist to support and scale our People function at Netomi. This role is critical to ensuring smooth day-to-day HR operations while delivering an exceptional employee experience across the organization.

You will work closely with the People team, Finance, Legal, and business leaders to support core HR processes, maintain compliance, and help build scalable systems in a fast-paced, high-growth environment.

We are looking for a highly organized, detail-oriented, and proactive HR/People Operations Specialist to help power the day-to-day operations of our growing team. This is a high-impact role at the center of the employee experience—supporting everything from onboarding and lifecycle processes to data, reporting, and cross-functional initiatives.

You will play a key role in helping us build a scalable, efficient, and employee-centric People function. Working closely with the EVP of Operations and partnering with the HR Generalist, you’ll gain exposure to a wide range of HR disciplines while helping ensure our processes run smoothly behind the scenes.

This role is ideal for someone early in their HR career who thrives in fast-paced, high-growth environments, enjoys solving operational challenges, and takes pride in delivering a seamless and thoughtful employee experience. 



Responsibilities:

HR Operations & Employee Lifecycle

  • Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions

  • Maintain accurate employee records and ensure data integrity across HR systems

  • Serve as a first point of contact for employee queries related to HR policies, benefits, and processes

  • Support documentation, letters, and HR-related communications

  • Onboarding & Employee Experience

  • Coordinate and deliver seamless onboarding experiences for new hires

  • Partner with hiring managers and cross-functional teams to ensure successful employee integration

  • Support employee engagement initiatives, events, and programs

  • HR Systems & Data Management

  • Manage and maintain HRIS and other HR/People systems

  • Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance

  • Compliance & Policies

  • Ensure compliance with local labor laws and company policies

  • Support audits, documentation, and regulatory requirements

  • Assist in updating and maintaining employee handbook and relevant HR policies

  • Compensation, Benefits & Payroll Support

  • Support administration of compensation and benefits programs

  • Partner with Finance on payroll inputs, ad-hoc audits, and reporting

  • Assist with benefits enrollment and employee queries

  • Recruiting Coordination

  • Support recruiting operations including interview scheduling, candidate communication, and offer coordination

  • Partner with Talent Acquisition to ensure a smooth candidate experience

  • People Programs & Initiatives

  • Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation

  • Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration

  • Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality

  • Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)

  • Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives

  • Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications

  • Respond to employee inquiries and provide a high level of service and support

  • Help schedule candidate interviews for the North America team to support our hiring needs

  • Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.) 


  • Requirements:
  • Strong understanding of HR processes and employment practices

  • Proactive, problem-solving mindset with a bias toward action

  • 3-5+ years of experience in HR, People Ops, or a related field

  • Strong organizational skills and keen attention to detail

  • Ability to handle sensitive information with discretion

  • Experience with HRIS systems and tools (e.g., Justworks, Rippling, Workday, BambooHR, etc.) 

  • Strong communication and interpersonal skills

  • Ability to manage multiple priorities in a fast-paced, dynamic environment where flexibility is key

  • Familiarity with modern recruiting tools and ATS platforms

  • Experience supporting global or distributed teams

  • Exposure to compliance across multiple jurisdictions

  • Interest in People analytics, systems, and process improvement

  • Strong ownership mindset and ability to manage multiple priorities


  • Why Netomi:
  • Opportunity to play a key role in shaping employee experience at a fast-growing AI company

  • Work closely with leadership and cross-functional teams

  • High-impact role with room to grow and expand responsibilities

  • Collaborative, fast-paced, and people-first culture

  • Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

    Apply once. Then go straight to the hiring manager.

    After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
    ·

    People Operations Specialist Related jobs

    Other jobs at Netomi

    Premium

    Reach out to the hiring manager directly.

    Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

    • Full match report with fit score and gaps
    • Career diagnostics on how recruiters read you
    • Curated company matches and warm intros
    • 48h early access to new roles

    Cancel anytime.