SUMMARY:
Within Cigna Pharmacy Management, the Pharmacy Account Executive acts as the primary expert on pharmacy benefits for Cigna Pharmacy clients in the market segment of clients with up to 3,000 employees. The designated book of business is in the South Texas (primarily Houston) market.
The Pharmacy Account Executive position involves building and maintaining working relationships with internal stakeholders, clients, brokers, and consultants. The role supports Medical Sales teams through client retention and growth strategies for Cigna Pharmacy Management and provides expertise in implementation, reporting, and daily service operations.
RESPONSIBILITIES:
Manage and support client persistency for a designated book of business in the South Texas (primarily Houston) market.
Serve as the pharmacy subject matter expert (SME) for the Medical Sales organization, providing ongoing education and advancing pharmacy knowledge through training initiatives.
Participate in client engagements to review performance metrics and present a comprehensive suite of pharmacy management solutions aligned to reducing total healthcare costs.
Identify and drive opportunities to enhance pharmacy earnings contributions through strong client relationships and strategic collaboration with Medical Sales partners.
Partner cross-functionally with Medical Sales, underwriting, and key stakeholders to support pricing, renewal strategies, and competitive positioning to retain and grow business.
Coordinate external messaging related to pharmacy programs, collaborating with operational and support teams to ensure alignment.
Lead or support client and broker meetings, including service issue resolution discussions and acting as an escalation point for pharmacy-related concerns.
Participate in finalist presentations for new and existing business opportunities as needed.
Analyze pharmacy utilization trends to provide consultative recommendations and address client follow-up questions.
Build a deep understanding of client needs, goals, and objectives to deliver tailored solutions.
Provide pricing, audit, and contract support to clients and internal partners.
Interpret and communicate pharmacy coverage policies in collaboration with clinical partners.
Perform additional duties as needed to support client satisfaction and business objectives.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
Bachelor's degree preferred
5 years or more of Pharmacy Benefit Management (PBM) / consulting experience supporting client expectations
Experience with consultative client management methodologies
Proven ability to manage a renewal independently with minimal supervision
Ability to navigate and leverage the broader organization to better support clients
A self-motivated individual displaying ownership, flexibility, accountability and responsibility
Operational understanding and competence with the PBM business model
Understanding the financial and pricing strategy of PBM
Excellent verbal and writing communication skills
Excellent presentation skills in group settings
Technical skills using all Microsoft programs
Residence in the Houston, TX area
Ability to travel up to 20% of the time depending on candidate’s location with little or no advance notice
COMPETENCIES:
Customer focus
Organizational agility
Network building
Verbal & written communication skills
Presentation skills
Financial acumen
Negotiation skills
Executive presence
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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