Experience as a Virtual Assistant, Administrative, or Operations Support role (2+ years preferred)
Experience with job management systems (Simpro or similar) and CRM platforms
Proficiency in Monday.com, Google Drive, and Microsoft Office/Google Workspace
Excellent written and verbal English communication skills
Requirements:
Update and maintain accurate job details in Simpro, chase missing job card information, and ensure cost centres are prepared for invoicing
Schedule and coordinate with technicians: communicate daily/weekly schedules, confirm site access, reschedule missed appointments, and manage service reminders
Track and report on jobs: monitor not-started/overdue work, prepare weekly operational reports and cost centre/margin summaries, and log all communications in CRM
Engage with builders/clients and follow up on warranties: draft professional emails, follow up warranty claims, monitor warranties, identify trends and bottlenecks for process improvements
Job description
This is a remote position.
Update and maintain accurate job details in Simpro
Chase missing job card information (photos, notes, materials lists)
Ensure cost centres are created, updated, and ready for invoicing
Track open jobs and follow up on overdue or incomplete items
Maintain job compliance and supporting documentation
Contact builders, clients, and tenants to confirm site access and availability
Reschedule missed or delayed appointments
Manage service reminders (annual servicing, maintenance, audits)
Communicate daily/weekly schedules to technicians
Monitor “jobs not started” and “overdue jobs” in Simpro and take action
Draft and send professional emails to builders and clients
Follow up on warranty claims and responses
Log all communication accurately in the CRM
Send reports following inspections and audits
Handle general enquiries, escalating complex issues when required
Prepare weekly operational reports (completed, pending, and overdue jobs)
Generate cost centre status reports and job margin summaries
Track technician performance and productivity metrics
Monitor upcoming warranty expiries
Identify builder trends, recurring issues, and operational bottlenecks
Requirements
Proven experience in a Virtual Assistant, Administrative, or Operations Support role (2+ years preferred)
Strong organisational and time management skills with the ability to prioritise effectively
High attention to detail and accuracy in data entry, reporting, and documentation
Excellent written and verbal English communication skills
Confident in communicating with clients, builders, and internal stakeholders
Proactive mindset with strong follow-up and problem-solving abilities
Ability to work independently while also collaborating within a team environment
Comfortable working with multiple systems and adapting to new tools and workflows
Experience with job management systems (Simpro or similar) and CRM platforms
Proficiency in tools such as Monday.com, Google Drive, and Microsoft Office/Google Workspace
Ability to handle sensitive information with professionalism and confidentiality
Benefits
Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.
Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.
We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.
Here are just some of our benefits:
Australian clients and Australian hours (giving you great experience and an early finish!)
