Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

English

Hard Skills

Lead Generation Slack (Software) Microsoft 365 Process Automation Systems Monday.com Logistics Sales Planning Property Management Intelligent Virtual Assistant Business Negotiation +9 more

Other Skills

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Distributed Team Management
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Relationship Management
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Quick Learning
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Business Acumen
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Microsoft Word
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Distributed Team Management
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Microsoft Excel
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Digital Literacy
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Microsoft Outlook
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Virtual Collaboration
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Time Management
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Verbal Communication Skills
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Diplomacy
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Problem Solving

Roles & Responsibilities

Experience: Minimum 3–5 years in an Executive Assistant, Virtual Assistant, or Sales Coordination role, ideally within the property or real estate sector.
Communication: Exceptional verbal and written English skills with a neutral accent to establish immediate rapport with a UK-based clientele.
Tech Proficiency: High digital literacy with a genuine curiosity for AI tools and automation; ability to learn new software platforms rapidly.
Education: Relevant tertiary qualification or equivalent professional certification in Business Administration or Communication.

Requirements:

Lead Conversion Relationship Management: Intervene in AI-automated conversations to provide a personalised human touch, engaging with landlords across the UK to build trust and close deals through storytelling and relationship-building.
Franchisee Performance Oversight: Monitor and support new franchisees (property managers) to ensure operational efficiency, stepping in to handle the high-level phone interactions they may struggle with.
Agile Operational Support: Manage ground teams and coordinate property-specific logistics, including tenant viewing arrangements and initial contract handling.
Strategic Communication: Adapt communication styles to suit diverse demographics, ranging from traditional property owners in Cambridge to modern, savvy investors in London.

Job description

This is a remote position.

Driving the frontline of a scaling property management firm, this role is designed for a tech-fluent professional who excels at the intersection of sales-oriented communication and operational oversight. You will act as a critical human intervention point for AI-driven lead systems, ensuring high-value landlord relationships are nurtured and converted within a fast-moving, non-corporate environment.

Key Responsibilities

Lead Conversion & Relationship Management: Intervene in AI-automated conversations to provide a personalised human touch, engaging with landlords across the UK to build trust and close deals through storytelling and "relation-shipping."
Franchisee Performance Oversight: Monitor and support new franchisees (property managers) to ensure operational efficiency, stepping in to handle the high-level phone interactions they may struggle with.
Agile Operational Support: Manage ground teams and coordinate property-specific logistics, including tenant viewing arrangements and initial contract handling.
Strategic Communication: Adapt communication styles to suit diverse demographics, ranging from traditional property owners in Cambridge to modern, savvy investors in London.
Process Automation: Utilise AI tools and internal systems to maintain a two-minute response threshold for all incoming property inquiries.

Requirements

Experience: Minimum 3–5 years in an Executive Assistant, Virtual Assistant, or Sales Coordination role, ideally within the property or real estate sector.
Communication: Exceptional verbal and written English skills with a neutral accent to establish immediate rapport with a UK-based clientele.
Tech Proficiency: High digital literacy with a genuine curiosity for AI tools and automation; ability to learn new software platforms rapidly.
Commercial Acumen: Proven ability to negotiate and handle sales-oriented conversations with professionalism and diplomacy.
Education: Relevant tertiary qualification or equivalent professional certification in Business Administration or Communication.
Prior experience specifically within the UK property market.
Experience managing or supporting franchisees or remote teams.
Knowledge of UK property legalities and contract terminology.
Operational Home Office

Required Software Skills

AI & Automation Tools: Experience with AI-driven chat or CRM automation.
Communication: Slack, WhatsApp Business, or similar.
Productivity: Microsoft Office 365 (Word, Excel, Outlook), Google Workspace.
Project Management: Monday.com or similar agile platforms.
Time Tracking: Experience using tools like Toggle or Hubstaff.

Benefits

Benefits & Culture

Environment: A high-output, agile, and non-corporate culture that values solution-focused thinking over rigid hierarchy.
Growth: Opportunity to scale from a part-time role into a full-time strategic partner as the business expands.
Flexibility: Work from home with a focus on impact and results rather than desk time.