Virtual Assistant - Healthcare (014-786)

​​Looking for Philippines-based candidates

Job Role: Healthcare Virtual Assistant

Compensation range: $2,000 - $2,400 AUD / Monthly

Engagement type: Independent Contractor Agreemen

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: Our client is a specialist healthcare practice in Australia focused on delivering high-quality, patient-centered care in the areas of physical health, recovery, long-term wellness, and preventative treatment. Their approach combines clinical expertise with a strong emphasis on professionalism, patient experience, and evidence-based support.

Role Overview: We are looking for a highly professional Healthcare Virtual Assistant to support day-to-day administrative and patient-facing operations for a healthcare practice. This role requires exceptional English communication skills, strong problem-solving ability, and a polished, empathetic approach when interacting with patients. 

The ideal candidate is confident in handling calls, written communication, appointment coordination, and general healthcare administrative tasks while maintaining professionalism and confidentiality at all times. This role is designed for someone seeking to build a long-term career in a growing international healthcare business, with the opportunity to take on leadership and system ownership over time.

Key Responsibilities: 

• Manage inbound and outbound patient calls with a professional and empathetic approach.
• Respond to patient inquiries via email, chat, SMS, or other communication channels
• Schedule, reschedule, and confirm patient appointments.
• Maintain and update patient records accurately in the clinic’s CRM, EMR, or scheduling systems.
• Assist with follow-ups, reminders, and patient coordination.
• Handle administrative tasks such as data entry, document management, and reporting.
• Escalate urgent concerns or complex patient issues to the appropriate healthcare staff.
• Support billing inquiries, insurance verification, or referrals as required.
• Ensure all communication is clear, accurate, and aligned with patient care standards.
• Maintain strict confidentiality and compliance with patient data privacy requirements.

Required Skills and Qualifications:

• Previous experience as a Medical VA, Healthcare Admin Assistant, or Customer Support role in healthcare.
• Excellent spoken and written English communication skills.
• Strong patient-facing professionalism with a calm, courteous, and empathetic demeanor.
• Proven problem-solving skills and ability to think independently.
• Comfortable handling phone calls and written correspondence.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)