Introduction:
About SymphonyAI Enterprise IT
SymphonyAI Enterprise IT is revolutionizing IT operations for global enterprises through innovative, AI-first platforms. Our solutions harness generative and agentic AI to deliver rapid value, streamline service management, and empower IT teams to be more proactive, agile, and cost-efficient. As a trusted partner to CIOs and IT leaders, SymphonyAI accelerates transformation—helping organizations become truly AI First and AI Fast.
Job Description:
The Opportunity
Are you ready to lead the disruption of legacy IT platforms? SymphonyAI Enterprise IT is seeking an entrepreneurial and results-driven Senior Director of Sales – North America to lead a dynamic team of four enterprise sales professionals, driving exponential growth and capturing new logos across the enterprise space.
You will be at the forefront of bringing our AI-powered ServiceOps platform to forward-thinking IT organizations, focused on next-generation ITSM, ITAM, and AI-led business automation. As a hands-on leader, you will work side-by-side with your team—shaping strategy, engaging customers, and positioning SymphonyAI as the definitive alternative to legacy tools like ServiceNow.
What Makes This Role Unique
- Impact at Scale: Play a key role in SymphonyAI’s fast-growing Enterprise IT division, directly influencing the digital transformation of Fortune 1000 companies.
- Innovation Leader: Evangelize the most advanced “AI First” IT platform, leveraging generative and conversational AI to deliver “AI Fast” outcomes for enterprise customers.
- Team Builder: Lead, inspire, and develop a high-performing sales team, coaching them to compete and win in a dynamic, fast-moving market.
- Strategic Partnership: Engage directly with C-suite executives, helping shape their vision for modern IT operations and demonstrating tangible ROI powered by AI and automation.
- Career Growth: Operate in a collaborative, high-velocity environment where your contributions have direct visibility and a clear path toward VP-level advancement.
Key Responsibilities
- Own and deliver multi-million-dollar net new bookings across SymphonyAI’s AI-driven ITSM, ITAM, and enterprise automation offerings.
- Lead, mentor, and scale a team of four enterprise sales professionals, ensuring consistent high performance and professional development.
- Articulate SymphonyAI’s differentiated “AI First” and “AI Fast” value proposition to CIOs, CTOs, and IT leadership—highlighting measurable outcomes such as reduced ticket volumes, lower operating costs, and improved end-user satisfaction.
- Guide consultative, multi-product sales cycles, positioning SymphonyAI as the modern, agile alternative to traditional, slow-moving IT platforms.
- Partner closely with marketing, demand generation, and product teams to align go-to-market strategies and accelerate pipeline growth.
- Drive disciplined execution and deal closure across complex, multi-stakeholder buying environments.
- Contribute to territory planning, quota-setting, and headcount strategy in partnership with senior leadership.
- Represent SymphonyAI at industry events, executive briefings, and strategic customer engagements.
Qualifications
- 10–15+ years of enterprise SaaS or IT platform sales experience, with a demonstrated record of exceeding targets in high-growth environments.
- Proven success leading and developing sales teams, with direct experience selling to CIOs, CTOs, and senior IT leadership within large enterprises.
- Demonstrated ability to compete against and displace incumbents such as ServiceNow, BMC, or similar platforms.
- Deep understanding of IT operations, ITSM/ITAM markets, and the evolving AI landscape.
- Strong executive presence, communication, and negotiation skills—capable of influencing at all levels of an organization.
- Track record of building pipeline from the ground up and operating effectively in an entrepreneurial, resource-conscious environment.
- Experience with structured sales methodologies (e.g., MEDDIC, Challenger, SPIN Selling) preferred.
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