Introduction:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
We are now hiring a Retail/CPG, Solutions Consultant to join our team to lead AI-powered transformation in retail and CPG.
We are looking for a Solutions Consultant who will be the expert on their portfolio of technology solutions. They will partner with the Sales Team to win new deals and increase engagement within existing accounts. This will be accomplished through pre-sales strategy and support, white-glove trainings and engagements, and product roadmap influence.
Interacting directly with key CPG clients in a collaboration business model with Symphony’s valued retailer clients, this person will act as the product expert for our 1010data solution. The focus will be to empower our CPG clients in gaining maximum return on their investment in using our solutions through training and collaboration. If you are interested in playing a critical role developing the relationship of major CPG clients within a technical and insights capacity, we would like to speak with you.
Job Description:
WHAT YOU'LL DO:
- Execute successful white-glove training sessions. Lead monthly and quarterly customer training's for all CPG subscribers. Facilitate 1:1 consulting sessions with the highest tier subscribers, focusing content on their individual needs, uncovering the insights and pinpointing the potential business value for the CPG client leveraging the SymphonyAI – 1010data solution.
- Increase user engagement by providing touch points and workshops.
- Support sales and marketing in the creation of materials including videos, one-pagers etc.
- Pre-sales support; deliver tailored demos in support of sales efforts.
- Provide product feedback to development gained through training and engagement.
- Support creation of scalable standard user training.
- Become a subject matter expert both on the customer and the SymphonyAI - 1010data solutions you are supporting.
What You Need:
- Experience: 7+ years in SaaS Customer Success, Category Management, or Consulting for retail and CPG.
- Retail & CPG Expertise: Strong understanding of merchandising, store execution, category management, logistics, and inventory optimization.
- Communication: Exceptional storytelling, presentation, and persuasion skills.
- Direct background in a similar solutions-focused, client facing position.
- Direct experience in the Retail or CPG industry required.
- Build ROI-driven business cases, proving AI’s impact on revenue, costs, and efficiency
- Strong presentation skills in live customer demos (PowerPoint expertise desirable)
- Proven background in explaining technical product features to technical and non-technical audiences
- Strong grasp of underlying Data assets and capable to analyze raw data in Excel to assist clients with uncovering insights
- Self-service Retail data solutions a plus
- Strong interpersonal skills
- Strong attention to detail, both written and verbal
- Strong documentation skills
- Self-starter, quick study and a competitive spirit with a tenacious desire to win
- Eager to learn and grow
- Enjoys being “on-stage” preforming presentations and solution demonstrations
- Excellent in-person, phone, and written (i.e. email) communication skills
- Highly motivated to meet and exceed customer expectations
About Us:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector.
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