Senior Security Compliance Analyst – Customer Assurance - EMEA

Job Description:

We Are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from-anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you’re passionate about shaping the future of work, we’d love to hear from you.

The Omnissa Customer Security Assurance Team, part of the Governance, Risk, and Compliance (GRC) organization, is seeking a Senior Security Compliance Analyst – Customer Assurance to support customers across the EMEA region.

This role is focused on customer trust, regulatory assurance, and security transparency. You will act as a subject matter expert on European security and compliance requirements, helping customers, prospects, and internal teams understand how Omnissa products and cloud services align with regulatory expectations and industry standards. Success in this role is measured by customer confidence, clarity of assurance, and effective alignment between customer requirements and Omnissa’s security posture.

Key Responsibilities

• Serve as the primary customer-facing point of contact for security and compliance inquiries across EMEA, including participation in customer meetings, audits, and executive engagements to explain Omnissa’s security controls, certifications, and compliance posture.

• Respond to customer assurance requests, including due diligence inquiries, security questionnaires, RFPs, and contract-related security reviews, providing clear and accurate guidance on Omnissa products and cloud services.

• Develop and maintain deep expertise in European regulatory, security, and compliance frameworks, and assess how Omnissa’s existing controls, certifications, and product capabilities align with customer and regulatory requirements.

• Analyze customer-driven compliance requirements by reviewing agreements, security addenda, and regulatory obligations; evaluate feasibility, scope, cost, effort, and business impact; and identify gaps, risks, or constraints with recommended mitigation or risk acceptance strategies.

• Partner closely with Legal, Security, Engineering, Product, Compliance, Sales, and Field teams to ensure customer commitments are accurately represented, achievable, and consistently communicated.

• Identify, assess, and communicate security and compliance risks arising from customer engagements; escalate issues as appropriate and support informed decision-making.

• Provide executive-level visibility by preparing summaries and reports on customer assurance trends, compliance posture, and risk themes, and acting as a trusted subject matter expert during leadership reviews.

• Support broader compliance and assurance initiatives by contributing subject matter expertise to planning, vendor interactions, and third-party assurance efforts, while owning outcomes for assigned customer assurance engagements.

Required Qualifications

• 5 years of experience in European software compliance, cloud security, risk management, or customer assurance

• 3+ years of experience working cross-functionally and managing stakeholder relationships in large or complex organizations

• Strong familiarity with European compliance and regulatory frameworks, including but not limited to:

  • ISO/IEC 27001

  • ISO/IEC 9001

  • SOC 2 Type II

  • PCI-DSS 4.0

  • GDPR and national privacy frameworks

  • Common Criteria

  • UK National Cyber Security Centre (NCSC) guidance

  • DORA

  • TISAX

  • ACN - Italy

  • ENS - Spain

• Experience working in a cloud service provider (e.g. AWS, Azure) software/technology company, systems integrator, government agency, or security/compliance consulting firm

• Excellent written and verbal communication skills, with the ability to explain complex security topics to both technical and non-technical audiences

• Proven ability to influence without authority and drive outcomes in a highly matrixed environment

• Strong organizational, prioritization, and multitasking skills in a fast-paced setting

Preferred Qualifications

• Experience using program and project management tools (e.g., Excel, Smartsheet)

• Hands-on experience with enterprise productivity and collaboration tools such as JIRA and Confluence

• Working knowledge of the software development lifecycle (SDLC) and cloud technology principles

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Cybersecurity, or a related field

• Professional certifications such as CISA, CISSP, CCSP, or other security/compliance-related credentials

• Experience creating, editing, and maintaining customer-facing security and compliance documentation

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and provide equal opportunity for all.