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Ingeniero de Servicio de Campo - Cuernavaca

Roles & Responsibilities

  • Technician or Engineer in Computer Science (Hardware and Software)
  • Technician or Engineer in Electronics
  • Technician or Engineer in Networking
  • Residence in Cuernavaca or nearby; valid driver's license; willingness to travel to nearby areas and work on weekends

Requirements:

  • Perform preventive and corrective field service on NCR Retail equipment and other brands, ensuring quality in every activity.
  • Handle daily maintenance of ATM technologies and POS terminals.
  • Complete service reports and update records through the company application.
  • Coordinate recovery, return of parts, and maintain communications with various operations areas; follow escalation procedures with supervision.

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Responsabilidades del puesto:
 

Atención de equipos en campo marca NCR – Retail y otras marcas, tanto de manera preventiva y correctiva, asegurando la calidad en la atención de cada actividad.

Tareas laborales diarias:

  • Atención de equipos correctivos y preventivos de tecnologías de ATM NCR – Terminales punto de venta.

  • Llenado de reportes / folios de atención de servicio.

  • Actualización de sistema a través de aplicación de la empresa.

  • Recuperación, retorno y entrega de partes.

  • Realizar comunicaciones con las diferentes áreas de la operación.

  • Seguir niveles de escalamiento y comunicación con supervisión operativa.

Requisitos del rol:

  • Técnico o Ingeniero en Computación (Hardware y Software).

  • Técnico o ingeniero en electrónica.

  • Técnico o Ingeniero en Redes - networking.

  • Licencia de conducir habilitada.

  • Utilización de Multímetro.

  • Residir en Cuernavaca o en zonas aledañas.

  • Poseer disponibilidad para trabajar eventualmente durante los fines de semana (guardias).

  • Poseer disponibilidad para desplazarse y trabajar en zonas aledañas.

Competencias:

  • Vocación de servicio

  • Habilidades comunicacionales

  • Trabajo en equipo

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.


Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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