Key Facts

Remote From:

Full time

English, Russian, Ukrainian

Hard Skills

Data Validation Microsoft Dynamics CRM Information Policy Customer Complaint Resolution Compliance Management Help Desk Support Business Communication Organizational Structure Continuous Improvement Process

Other Skills

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Customer Service
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Record Keeping
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Microsoft Office
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Computer Literacy
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Professionalism
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Ability To Meet Deadlines
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Multitasking
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Time Management
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Teamwork
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Proactivity
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Empathy
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Problem Solving

Roles & Responsibilities

Fluency in Romanian (spoken and written)
Proficiency in English (written and verbal)
Strong problem-solving and multi-tasking abilities
PC skills including MS Office with a technology-oriented attitude; customer service experience preferred

Requirements:

Assist licensed service agents with quote requests for adding drivers and units to existing policies.
Gather, verify, and input client, driver, and vehicle information; maintain accurate CRM records and organized policy documentation.
Communicate with clients to obtain missing information, provide status updates, and ensure customer satisfaction.
Provide general administrative and policy support to licensed agents while maintaining compliance with quality standards.

International Insurance Group, Inc.

Insurance

About International Insurance Group, Inc.

International Insurance Group (IIG) is an independent insurance agency providing quality protection for individuals, families and businesses throughout the country. Providing superior customer service and low rates along with our ability to understand our customer’s needs drives the success of our agency. Our Vision is to become a recognized leader in the insurance and financial services arena, by providing our services within the immigrant communities of the United States. Our Mission is to overcome the language and cultural barriers of immigrants, by creating a comfortable climate, where individuals of different nationalities are offered the highest level of insurance and financial services in their own respective language. Our incessant goal is to earn the reputation and trust of our clientele, by building bridges among each nationality, one client at a time. Growth will be fueled by well-served clients who in turn will become our greatest advocates within their respective communities. We currently work with the local communities in 14 different states, their local Romanian communities, and are expanding into the Russian and the Ukrainian communities across the USA. If you have any questions, or would like to contact us regarding a quote or if you would like to join our team, send us an email at: info@insuranceiig.com

Company type: TPE

Industry: Insurance

Founded: 2018

Company size: 11 - 50

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Job description

This is a remote position.

For Applicants who reside and are authorized to work in Romania.

This is a full time, US hours 8:30AM - 5:00PM EST (3:30PM - 12:00AM RO).
Assist our Licensed Service Agents with quote requests for adding drivers and units to existing policies.
Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy changes according to their needs.
Gather, verify, and input client, driver, and vehicle information.
Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards.
Maintaining a positive, empathetic and professional attitude toward customers always.
Communicate with clients to obtain missing information and provide status updates.
Support licensed agents with general administrative and policy support tasks
Ensure customer satisfaction and keep records of customer interactions, comments and complaints.
Maintain organized and accurate policy documentation.
Provide feedback on the efficiency of the customer service process.

Requirements

Must speak and write the Romanian fluently.
Comprehension of the English language is a must (written/verbal).
Problem solving & Multi-tasking skills.
PC Skills including MS Office are required; having a technology-oriented attitude is preferred.
Higher education is a plus.
Customer service experience preferred
Proactive team member, effective collaborator and proactive mindset is a must.
Ability to organize tasks effectively, manage time, be results-driven and capable of working to tight deadlines.

Benefits

1. You can Work from Home.

2. We offer a competitive pay scale & Meal Tickets.

3. You will have career growth opportunities with International Insurance Group.

4. You will become a professional working in the insurance field, in one of the largest industries in the United States.

5. Paid extensive Training & Mentorship Program.

6. Paid Vacation Time, Federal Holidays and paid Bereavement time.
7. You will be a part of a well-established, 100 employee agency which ranks* in the top 1% of agencies for great customer experience.
8. You will have a voice. We consistently invite our staff to provide feedback about their work experience.
9. You will have the access to represent over 25 top insurance carriers in the industry, throughout 30 states, specializing in personal lines, life, commercial and trucking

Who We Are:

We are a fast-growing insurance agency, headquartered in Northeast Ohio, specializing in serving English as a Second Language Customers (Albanian, Romanian, Russian, Ukrainian speaking customers) in our 30 licensed states.
Current Agency size is approximately 100 staff with $45mill in annualized premium.
Our long-term 30-year goal is to become a 1,000 Soul Company serving 25 different language groups throughout the United States.
Most of our client interaction is through phone or email. We have an excellent NPS score and have an excellent group of insurance carrier partners.
We strive to operate with integrity and trust in all we do. You will be part of a work-family environment, driven by our 3 Core Values of Integrity, Impact and Grit.
We strive to honor God and be respectful of each other, our customers, and other stakeholders. Our purpose is to protect and encourage our clients American dream.
Check out our home page to find out more about our company: https://insuranceiig.com/career-opportunities/