Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Hardware Support Schematic Diagrams Remote Technical Support Productivity Improvement Systems Integration Control Systems Cost Reduction Material Characterization Control Systems Customer Centricity

Other Skills

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Teamwork
•
Communication
•
Problem Solving

Roles & Responsibilities

Bachelor's Degree
2+ years' experience in a related field providing Customer Service Support
Experience with Allen-Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting; Siemens and Modicon PLC experience a plus

Requirements:

Participates in the support of semi-complex systems that integrate hardware and software
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
Provides troubleshooting expertise to Dematic's customers and travels 20-30% to different customer locations (may include weekends and overtime)

KION Group

About KION Group

Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.

We offer:

Job Description

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $88,400 - $132,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
Provides troubleshooting expertise to Dematic's customers
Travel between 20-30% to different customer locations which may include weekends and overtime