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Technical Service Engineer

Role overview

Responsibilities

  • Identify future customer needs and develop services and procedures to ensure customer satisfaction
  • Improve solid-liquid separation with BASF product in thickening operation to achieve desired solid percentage, settling rate, and clarity target in 6 thickeners circuit at Freeport Concentrating Division
  • Improve filtering process performance in Dewatering Plant operation to achieve desired moisture of dry concentrate before it was shipped and delivered in 6 Dewatering Plant circuits
  • Provided technical support and assistance to user’s priorities by troubleshooting problems on Freeport Downstream Production area (Thickeners, Pipeline, Dewatering Plant area)

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving

About the company

Diversey logo

Diversey

  • Chemicals & Materials
  • XLarge
  • 5,001–10,000
Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

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Job description

  • Identify future customer needs and develop services and procedures to ensure customer satisfaction
  • Improve solid-liquid separation with BASF product in thickening operation to achieve desired solid percentage, settling rate, and clarity target in 6 thickeners circuit at Freeport Concentrating Division
  • Improve filtering process performance in Dewatering Plant operation to achieve desired moisture of dry concentrate before it was shipped and delivered in 6 Dewatering Plant circuits
  • Provided technical support and assistance to user’s priorities by troubleshooting problems on Freeport Downstream Production area (Thickeners, Pipeline, Dewatering Plant area), and support on comminution, and separation area by involved on daily issues, commissioning, and related matters
  • Maintain BASF’s reagent stocks and supply chain to ensure safe and sustainable production
  • Maintained site office, field, and laboratory equipment to uphold high professional standards.
  • Planned and conduct lab or plant trials related to water properties, concentrate properties, tailing products, and dewatering plant filters performance

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