Logo for MyOperator

Technical Support Engineer

MyOperator

Role overview

Qualifications

  • B.Tech (IT) with proven Experience of 3-4 years
  • Experience in working with JIRA
  • Experience in implementing REST APIs
  • Good in Excel Reports

Responsibilities

  • Research, diagnose, troubleshoot, and resolve customer issues
  • Handle product issues and escalate unresolved issues
  • Work on JIRA tickets for product issues raised by clients
  • Provide product/feature related training to internal teams

Key facts

Hard skills

Other skills

  • Microsoft Excel
  • Problem Solving
  • Teamwork
  • Communication

About the company

MyOperator logo

MyOperator

  • Software / SaaS
  • SME
  • 201–500
MyOperator is India's most trusted cloud call management system, simplifying sales and customer service for any-sized business. So far, we have been able to win the trust of over 7000+ clients and are growing bigger with time. MyOperator provides Advanced call management features like: - Toll free phone number/Virtual Phone number - Virtual receptionist or Interactive Voice Response (IVR) - Call tracking & reporting - Inbound and Outbound Calling - MyOperator Dialer App Besides these, MyOperator also provides solutions like call masking, call confirmation, multi-store, and others for enterprises who seek advancement in their customer communication Have questions or simply want to say Hello? Reach out anytime: Call: +91 92129 92129 Email: hello@myoperator.com Visit: MyOperator.com
See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for handling product issues and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Key responsibility Area

  • Working on JIRA tickets for product issues raised by clients.
  • Taking API calls with clients and internal users.
  • Closely working with other teams to get the issue resolved.
  • Understanding new features and testing them for training purposes.
  • Providing product/feature related training to internal teams
  • Working on Kissflow tickets as tech support tasks.
  • Working on new ideas to make existing processes more effective and efficient

Requirements

  • B.Tech (IT) with proven Experience of 3-4 years
  • Experience in working with JIRA
  • Experience in implementing REST APIs
  • Good in Excel Reports
  • Basic understanding on SQL queries
  • Experience in Integration of Software's


Benefits

100% Remote Working
Flexible Working Hours

Salary: UPTO 4 Lacs Per Annum

Related jobs

Logo for Aktos

Support Engineer

Aktos · 30+ days ago

Remote from Latin America · Full time

Logo for Sumsub

Technical Support Engineer

Sumsub · 30+ days ago

Remote from Latin America · Full time

Logo for Jobsity

Tier 3 Technical Support Engineer

Jobsity · 30+ days ago

Remote from Latin America · Full time

Logo for Singular

Product Support Engineer

Singular · 30+ days ago

Remote from Latin America · Full time

Logo for Customer.io

Technical Support Engineer, Canada

Customer.io · 24 days ago

Remote from South America, North America, United States, Central America, Canada · Full time

See all Technical Support Engineer jobs

Other jobs at MyOperator