DISASTER CASE MANAGER - Polk County, NC

Lutheran Services Carolinas (LSC) is a nonprofit organization serving seniors, children, families, and communities across North and South Carolina through senior living communities, child and family services, refugee and immigrant services, and community‑based programs. Guided by our mission—Empowered by Christ, we walk together with all we serve—LSC works every day to provide compassionate care, stability, and opportunities for abundant living.

Our Disaster team is looking for a Disaster Case Manager. The Disaster Case Manager supports the long-term recovery efforts in areas affected by natural disasters across both the Carolinas’ by providing direct case management to individuals and families.

Candidate must reside in Western North Carolina and be able to commute regularly between Madison, Yancee, Buncombe, Watauga, and surrounding counties.

Essential Functions:
1. Deliver individualized disaster case management services to survivors.
2. Conduct survivor intake, needs assessments, recovery planning, and resource coordination.
3. Work in collaboration with local Long Term Recovery Groups (LTRG) and other partner agencies to ensure a coordinated, survivor centered approach.
4. Attend LTRG meetings and other coordination calls as required.
5. Accurately document case progress and outcomes following Lutheran Services Carolinas and LTRG protocols.
6. Responsible for case documentation and data sharing in SharePoint.
7. Other duties as assigned by supervisor.