Customer Support Specialist (Seasonal)

Job Description:

• Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
• Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
• Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
• Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
• Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
• Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
• A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
• You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
• To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
• We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.

• High School Diploma/GED
• Excellent Communication skills
• Basic computer skills
• Positive and friendly attitude
• Preferred: Minimum of 1+ years of experience in customer service.

• Great Environment
• Paid Training
• Paid Holidays
• Greenix Swag
• Weekly Pay
• Health Benefits are available within 90 days for Full-Time employees

• Day shift
• Monday to Friday and 1 Saturday a month required

• Do you have access to a laptop/desktop and reliable high-speed internet?