Job Summary:
This role will be instrumental in supporting the needs of an internal regional team including leadership within an assigned dedicated geographic area. This position will focus on anticipating needs, thinking critically, and offering solutions to problems with a high level of professionalism and confidentiality. Additionally, this role will participate in providing event management support as requested.
Essential Functions:
The coordinator functions as a central point of contact, supporting leadership, internal teams, and external membership across the following core areas:
Communications & Outreach
- Execution of internal and external email campaigns (Weekly)
- New agent communications (Weekly)
- Survey creation and distribution for new hires (Monthly)
- Holiday outreach (Sporadic)
- Daily handling of miscellaneous communication requests
Awards & Recognition Programs
- Top Producers management (Monthly)
- Generation, posting & corrections
- Issue resolution and data accuracy
- REMAX Top 100 review (Monthly)
- Career and anniversary awards (Twice monthly)
- Awards restructuring and reporting alignment (Monthly)
- Approval and communications within team (Monthly; significantly heavier in Q1)
- Material creation (Monthly; peak in Q4 and Q1)
- Award Season (Q1) responsibilities:
- Packing list submission and tracking
- Report review and state-level award determinations
- Letter creation and shipping coordination for trophies and obelisks
- Ongoing liaison between awards team, awards vendor and internal team
Operational Processes & Approvals
- LFRO (Limited Function Referral Office) agent processing and fee waivers (Weekly, increased volume in Q2 audits)
- Recruit & qualifying agent approvals for events
- Certificate management (Monthly)
- Reliant data tracking and reporting (Monthly)
- Anniversary and career milestone approvals (Twice a Month)
- Influencer group approvals (Biweekly)
Reporting & Data Management
- Event & attendance tracking (Weekly)
- Report creation and ongoing maintenance (Weekly)
- Ongoing data requests and organization (weekly)
- FDP generation and distribution (Monthly)
- Growth Mindset recruit tracking (Monthly)
Fulfillment & Logistics
- Opening and renewal kits (Weekly)
- Awards and recognition shipments (Daily during Q1)
- Swag and materials management (Monthly)
- Event shipping logistics (Monthly)
- Ordering and maintaining inventory of banners & cold air balloons (Yearly)
Systems & Administrative Infrastructure
- Management of Teams, SharePoint, and shared resources (Weekly)
- Oversight and coordination of six active calendars (Weekly)
- Org chart and roster maintenance (Monthly)
- System access and account management (Monthly)
Cross-Functional Coordination
- Primary liaison between leadership, internal departments and team (Daily)
- Management of incoming requests (graphics, approvals, communications) (Daily)
- Coordination with multiple departments to execute initiatives (Weekly)
General Administrative Support
- Meeting planning and execution (Weekly)
- One off and time-sensitive requests (Daily)
- Meeting notes and follow up (Weekly)
- Gift, card & flower requests (Monthly)
- Training support for new team members (Sporadic)
- Oversight and management of six regional inboxes in addition to personal inbox
- Monitoring and filtering incoming communications
- Responding to/or routing inquiries appropriately
- Providing timely assistance and follow-up on questions received for membership
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 2-4 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
- Experience in an administrative/customer service role.
- Occasional travel is required for regional events (typically 1-2 weeks per year).
Standard Knowledge, Skills and Abilities:
- Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
- Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
- Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
- Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Salary Range:
$54,000 - $61,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the total compensation package. Additional compensation for this position may include annual bonus eligibility or other incentives based on the position.
Why REMAX?
REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being:
Stay Healthy
- Comprehensive medical, dental, and vision insurance
- Health savings account with employer contribution
- Flexible spending account (medical & dependent care)
- Voluntary critical illness, hospital indemnity and accident coverage
- Short-term disability paid at 100% after 1 year
Prepare for Your Future
- 401(k) plan with generous company match & immediate eligibility
- Free financial advisor service
- Company-paid life and AD&D insurance, short-term and long-term disability
Feel Supported
- Generous paid time off package includes 15 paid holidays and generous PTO
- Hybrid or remote positions and flexible hours
- Monthly home office subsidy
- Paid parental leave benefits
- Paid caregiving, adoption and foster leave benefits
- Monthly ClassPass contribution
- Employee assistance program including free counseling sessions
- Tuition reimbursement program
- Pet insurance discount
- Recognition program
RE/MAX, LLC & Motto Mortgage
Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners.
When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together.
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
