XTN-0D39115 | SENIOR CONFIGURATION MANAGEMENT ADMINISTRATOR

This is an opportunity to join a fast-growing Managed Services Provider.  We are seeking an experienced Senior Configuration Management Administrator for Logic Monitor to join our team. The ideal candidate will be responsible for managing and maintaining our Logic Monitor system and its global configurations.  This role requires a deep understanding of many technologies and monitoring systems as well as excellent problem-solving skills, and the ability to work collaboratively with other teams.

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company profit sharing
• Professional development opportunities
• Flexible work arrangements: 
  
  • Remote Position
  • Ability to travel 25% of the time
• Generous paid time off and holiday
• A career with a company where you will be challenged, respected, and valued. 
• A career with a company where most people of 10+ years of tenure and have deep subject matter expertise.

• Deep experience with Logic Monitor, or New Relic/Big Panda/Other monitoring tools) to gain actionable insights
• Strong experience developing tools, integrations, and dashboards with Logic Monitor or similar monitoring systems.
• Strong Experience with CI/CD methodologies, workflows, configuration management, and tools such as ServiceNow
• Linux/Windows system administration
• Scripting and automating administration tasks like Python, Bash, PowerShell
• Web application hosting and troubleshooting experience (ISS, Apache, Tomcat, Nginx)
• High Availability / Load Balancing / Redundancy
• File storage technologies NFS, LVM
• Technical troubleshooting skills for both system performance and network connectivity issues.
• Deep knowledge in any of the following: automated monitoring, CI tools (Continue Integration tools like Jenkins), auto-scaling, Infrastructure as Code (IaC),
• Ensure data integrity and security by implementing best practices.
• Perform regular backups and recovery procedures.
• Collaborate with development teams to support application development and deployment.
• Troubleshoot and resolve database-related issues.
• Develop and maintain documentation for database processes and procedures.
• Stay updated with the latest industry trends and technologies.
• Deliver exceptional customer service, ensuring end-user satisfaction and maintaining a positive relationship with clients.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience working with monitoring tools.
• Strong Monitoring tools and Reporting capabilities using LogicMonitor (or New Relic, Big Panda, or similar)
• Experience combining New Relic with Big Panda to gain actionable insights
• Scripting and automating administration tasks like Python, Bash, PowerShell
• Technical troubleshooting skills for both system performance and network connectivity issues
• Strong Experience with CI/CD methodologies, workflows, configuration management, and tools such as Service Now

• Having between 7 to 10+ years of experience with any of the following: Artificial Intelligence capabilities setup using LogicMonitor (or New Relic/Big Panda/Other…).
• Technical leadership roles, driving innovative solutions
• Container technologies: Docker / Kubernetes / Rancher
• Public and Hybrid clouds technologies, (AWS, Azure, Google Cloud, etc)
• Transactional Databases MySQL, MS SQL, Postgres
• Agile methodology (SCRUM) experience.
• Prior experience in a Managed Services Provider or Customer Facing role.
• Experience with cloud-based database solutions (e.g., Azure SQL Database, AWS RDS).
• Knowledge of scripting languages such as PowerShell or Python.
• Certification in SQL Server or other relevant technologies.