Position Overview:
As a Portuguese Remote Agent within the IRIS division, you will be responsible for facilitating language communication for the Limited English Proficient (LEP) community in a variety of settings, including customer service, medical, and other verticals via audio and video. Language Services Associates is continuously accepting qualified interpreters!
Responsibilities:
· Provide effective audio and video remote interpreting
· Answer inbound calls in a timely manner
· Perform basic troubleshooting for technical issues
· Provide superior customer service
· Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality
· Adhere to all policies and procedures, including professional interpretation protocols and industry specific best practices
· Complete assigned training(s) and participate in ongoing Quality Assurance monitoring
Qualifications/Experience:
· International opportunity
· Full fluency in both English and Portuguese
· Technology proficient (including but limited to: web based platforms, email, Microsoft Word, Microsoft Excel)
· Preferred - professional interpreting experience
· Preferred - industry specific certifications/trainings (CMI, CCHI, etc.)
· Preferred - proof of 40+ hour medical interpreting training (ex: Bridging The Gap, Cross-Cultural, etc.)
LSA is passionate about what we do, which is helping people thrive in an increasingly global environment! If interested, please apply and include a copy of your resume which emphasizes your interpreting experience.
