Key Facts

Remote From:

Full time

English

Hard Skills

Shopify Data Management Pricing Systems Sales Administration Analytics Account Management Auditd Catalogues Product Marketing Ad Hoc Analysis +2 more

Other Skills

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Microsoft Excel
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Communication
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Time Management
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Teamwork
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Detail Oriented

Roles & Responsibilities

Experience with data analysis and reporting for ecommerce platforms (Amazon, Shopify) and Excel tracking.
Experience with retailer account management, including returns audits, pricing reconciliation, and promotions setup in retailer portals.
Strong customer service skills with experience using Gorgias (website chat and email support) and Amazon; familiarity with supplement industry regulatory guidelines.
Excellent organizational and administrative skills for supporting marketing, operations, and sales in a remote/home-based role.

Requirements:

Data analysis and reporting across Amazon, Shopify, and other platforms; maintain Excel tracking sheets for product listing performance, reviews, and star ratings; compile ad hoc reports as needed.
Retailer account management: audit retailer returns and reconcile pricing discrepancies; manage retailer portal accounts for setting up new items and promotions.
Customer service support: respond to customer inquiries via Gorgias and Amazon; ensure regulatory compliance with supplement industry guidelines; document customer interactions and health-related inquiries; utilize pre-built AI response templates and auto-responses.
Administrative tasks and data organization: provide general administrative support across marketing, operations, and sales; ensure all reports are in usable format and properly organized for team access.

Virtual Coworker

About Virtual Coworker

You deserve nothing but the best when it comes to hiring virtual assistants. That's why we've carefully handpicked top-level professionals from the Philippines, ensuring that only the most accomplished individuals join our elite team.Imagine having access to a talented pool of virtual assistants who provide unparalleled support for your business. Whether you need assistance on a part-time or full-time basis, our vetted professionals are here to cater to your every need. From managing your calendar and handling administrative tasks to executing strategic plans and providing exceptional customer service, our virtual assistants bring professionalism and experience to every task they undertake.But what sets Virtual Coworker apart is our dedication to long-term partnerships. We aren't interested in short-term fixes; instead, we focus on finding the perfect match between businesses and virtual assistants for sustained success. By fostering strong relationships built on trust, communication, and professionalism, we ensure that your business flourishes.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

• Data Analysis & Reporting: Pull reports from Amazon, Shopify, and other platforms; maintain Excel tracking sheets for product listing performance, reviews, and star ratings; compile ad hoc reports as needed

• Retailer Account Management: Audit retailer returns and reconcile pricing discrepancies; manage retailer portal accounts for setting up new items and promotions

• Customer Service Support: Respond to customer inquiries via Gorgias (website chat and email support) and Amazon; ensure regulatory compliance with supplement industry guidelines; document customer interactions and health-related inquiries; utilize pre-built AI response templates and auto-responses

• Administrative Tasks: General administrative support across marketing, operations, and sales departments

• Data Organization: Ensure all reports are in usable format and properly organized for team access

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