Role overview

Qualifications

Excellent written and spoken communication skills in Finnish (native/C2 level)
Fluency in English, written and spoken
A couple of years' experience in customer service for iGaming
Internet/IT savviness with quick learning ability

Responsibilities

Provide customer support via chat, phone and email in Finnish and English
Support players with technical (perceived or actual) problems
Ensure player satisfaction through applying professionalism and empathy
Educate players on game rules and features

Key facts

Remote from: Malta
Full time
English, Finnish

Hard skills

Hardware Support Product Knowledge Customer Success Management Sales Promotion Language Translation

Other skills

Web Navigation
Basic Internet Skills
Professionalism
Communication
Quick Learning
Reliability
Empathy

About the company

JobMatchingPartner

Human Resources, Staffing & Recruiting

We are JobMatchingPartner! We are a passionate about matching people with opportunities and we both instincitvely work for what is right rather than taking shortcuts. Quality over Quantity JobMatchingPartner won't send your CV to every client we work with. We want to match job-seekers with vacancies which we truly believe they are a match. It is never about finding a job, but about finding the job, for us. We are experts, with different but overlapping skills, and we've chosen to focus the way we work on our strengths rather than on our weaknesses. This makes us stronger and better than if we were "the same" and our multifaceted approach benefits both candidates and clients. Let us assist you with finding the next step on your career ladder!

Company details

Company typeStartup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

An iGaming Operator is adding an other brand to their portfolio and will be targeting the Finnish-speaking market. They are looking for an experienced Finnish-speaking Customer Service Agent to be one of the first members of their Customer Support.

The role is offered on a full-time, fully remote basis.

The basic starting salary offered is €26-28K. Read on for full details. .

Role & Responsibilities

Provide customer support via chat, phone and email in Finnish and English
Support players with technical (perceived or actual) problems
Ensure player satisfaction through applying professionalism and empathy
Educate players on game rules and features
Help translating shorter texts for FAOs and promotions
Assist players with finding their way around the website and current promotions

Skills & Experience

Excellent written & spoken communication skills in Finnish (native/C2 level)
Fluency in English, written and spoken
A couple of years' experience from working with CS for iGaming
Internet & IT savvy
Quick learner
Responsible and reliable
Able to work responsibly with minimal supervision

About this role

Starting Salary €26-28K
Fully remote role
Can invoice the company
OR
Employment can be offered in Malta or Cyprus
Laptop will be provided by the company

Please, apply with your detailed CV in English

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.