Senior Copywriter/Technical Writer at Helpware

About us:

Helpware is a technology-driven American company with offices in the USA, Poland, Germany, Albania, Georgia, Ukraine, Mexico, Philippines, and Uganda, providing Customer Experience & Operational Support services for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding solutions to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Marketing Team is growing, and we're looking for an experienced Senior Copywriter/ Technical Writer to join the Helpware team. We are seeking a specialist who will be responsible for all written communication within the company at a native speaker level.

Responsibilities:

• Define and maintain Helpware's brand voice across all content channels, ensuring consistency in tone, style, and messaging.
• Build and own a comprehensive content style guide that serves as the single source of truth for all written communications.
• Edit, proofread, and refine content produced across the team — upholding clarity, grammatical accuracy, and brand alignment.
• Partner closely with marketing, sales, and product teams to craft narratives that resonate with target audiences and drive measurable action.
• Actively contribute to brainstorming sessions and campaign planning, aligning content output with broader marketing goals.
• Oversee the content calendar across all channels — website, social media, email, and blog — ensuring timely and well-coordinated publishing.
• Apply SEO best practices to improve organic visibility and increase content-driven engagement and conversions.
• Analyze content performance metrics regularly, drawing actionable insights to continuously improve strategy and execution.
• Monitor industry trends, competitor activity, and audience behavior to keep Helpware's content strategy sharp and relevant.
• Experiment with new content formats and ideas, positioning Helpware as a forward-thinking voice in the BPO space.
• Use AI writing tools as a core part of the content workflow — for ideation, drafting, repurposing, and scaling output without compromising quality.
• Write, iterate, and maintain effective prompts for LLM-based content generation, ensuring outputs consistently reflect Helpware's brand voice and standards.
• Stay current with developments in generative AI and emerging content tools, proactively identifying opportunities to improve team efficiency and content quality.
• Review and fact-check all AI-assisted content before publication, maintaining full editorial accountability for accuracy, originality, and brand fit.

Requirements:

• Bachelor's or Master's degree in Marketing, Communications, Journalism, or a related field is a plus
• Proficiency in English, both written and verbal (C1 level is a must; C2 level is a plus). An actual certificate of English proficiency will also be a plus
• A minimum of 3 years of experience in PR, copywriting, or corporate communications
• Experience in content creation for the US/UK market is essential
• Experience with rebranding and changing the tone of voice of a company
• Exceptional writing and editing skills
• Familiarity with industry-specific copywriting tools and platforms
• Ability to analyze data and use it to inform content strategy
• Excellent communication and management skills
• A creative mindset with the ability to identify and follow content trends

We offer:

• Full remote work (with the option to visit our offices in Kyiv and Lviv)
• Competitive compensation linked to the USD/UAH rate
• Medical insurance after the trial period
• Corporate training
• Comfortable office in Kyiv/Lviv with a generator and internet access during power outages

We sincerely thank all applicants for applying; however, only those candidates selected for an interview will be contacted.

Please send your CV in English indicating your salary expectations.

Please apply if you have the qualifications needed and are ready to maintain the required duties daily!