Compliance Technical Consultant

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

This role is a critical part of the Candescent Information Security and Compliance team, responsible for the day-to-day activities required to analyze Candescent customer security and compliance inquiries, questionnaires, audits and requests for information in order to identify and develop the appropriate response plan. The primary objective of this role is to ensure Candescent customers receive the highest level of service and are satisfied with the responses and documentation provided and participate in customer audits in a timely manner. This role directly influences Candescent’s ability to sell products and services to new prospects and strongly contributes to the renewal of existing customer contracts.

We are seeking a detail-oriented, analytical and passionate customer service-driven Compliance Technical Consultant. You will be responsible for working in a collaborative manner with the team’s lead consultant and business SMEs including product, sales, engineering, and security to ensure accurate and appropriate information is provided to customers on the security and compliancy of Candescent. The Compliance Technical Consultant will work to continuously improve processes around the intake of customer questionnaires and requests, and continuously evolve the process to ensure optimal efficiency, effectiveness while ensuring customer needs are met and satisfied. This position requires the applicant to work well under pressure in a fast-paced environment since customer requests and audits require a timely and accurate response.

Key Responsibilities

· Monitor the central security and compliance mailboxes, conduct intake of inquiries, questions and requests for information on behalf of customers.

· Analyze customer requests and questionnaires to determine priority and identify the appropriate response plan.

· Partner and collaborate with internal teams including product managers, engineering leaders, security and compliance subject matter experts to develop responses and/or represent the Company during customer audits.

· Present highly professional customer responses, written in a crisp, clear and concise manner.

· Present a highly professional demeanor during customer audits, both on-site and remotely via teleconference.

· Maintain customer-facing documentation in the central compliance library and customer product portal, working with other team members to update timely.

· Identify opportunities to improve intake processes, including developing automation for intake processes and standard responses to improve efficiency and response time.

· Maintain records, analyze and create metrics for management reporting.

· Provide the best-in-class service to ensure total customer satisfaction.

Qualifications:

o Experience & Education

o 5+ years of experience in a customer service role, at a bank, credit union, technology company or equivalent.

o Demonstrated ability to collaborate effectively with stakeholders at all levels of the organization.

o Experience in compliance, fintech infosec or financial services fields desired.

o Proven experience in a fast-paced, customer service environment.

o College graduate or equivalent job experience with an interest in cybersecurity, compliance or financial services (a plus).

o Skills & Expertise

o Outstanding English language proficiency including written and verbal.

o Strong knowledge of/experience providing outstanding customer service.

o Strong analytical, critical thinking and problem-solving skills.

o Strong communication skills with the ability to present technical solutions broken down into a non-technical, professional response.

o Ability to assimilate, understand and utilize various systems and technologies.

o Ability and willingness to learn new tools and processes.

o Ability to work independently, collaboratively, manage multiple priorities, and operate in a fast-paced environment.

o Understanding financial or technical products in cloud environments (a plus).

o Excellent knowledge of MS Office; Excel, PowerPoint, Word.

Must be legally authorized to work in the U.S. without sponsorship.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.