Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Personal Injury Law Intake Interview Law Practice Management Software Case Management Systems Digital File Management Online Communication Lead Generation

Other Skills

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Client Confidentiality
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Professionalism
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Communication
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Organizational Skills
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Detail Oriented
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Reliability
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Empathy

Roles & Responsibilities

Minimum of 2 years of professional experience as an Intake Specialist
Working knowledge of personal injury legal terminology and standard intake procedures
Proficiency with CRM or legal case management software
Strong organizational skills with high attention to detail in documentation and client information management

Requirements:

Handle inbound calls, emails, and/or chat from prospective clients
Conduct initial intake interviews and gather relevant information
Accurately document client details in CRM or internal systems
Assess inquiries and route cases to the appropriate team

HireHawk

About HireHawk

HireHawk helps businesses save money and scale with vetted, high-performing global talent—matched to your exact needs, fully compliant, and delivered through a flexible workforce subscription. We handle the sourcing, screening, and compliance so you can focus on results, not red tape. Superior Talent Vetting - Our rigorous assessment process identifies capabilities, potential, and fit that standard interviews miss. Transparent Economics - Our flat-rate monthly model eliminates the guesswork and hidden costs that make traditional staffing unpredictable. Comprehensive Compliance - We handle all legal, contractual, and classification requirements seamlessly, removing risk and complexity. Flexible Engagement Model - We tailor our approach to your specific talent needs and business context, with no long-term commitments.

Founded: 2018

Company size: 11 - 50

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Job description

Job Title: Intake Specialist
Job Type: Long-term, full-time contractor
Workplace: Remote

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

We’re looking for a detail-oriented and empathetic Intake Specialist to be the first point of contact for prospective clients. In this role, you’ll handle inbound inquiries, gather key information, and ensure a smooth and professional intake process. You'll play a critical role in shaping the client’s first impression of our company.

Handle inbound calls, emails, and/or chat from prospective clients

Conduct initial intake interviews and gather relevant information
Accurately document client details in CRM or internal systems
Assess inquiries and route cases to the appropriate team
Follow up with leads to ensure completion of intake process
Maintain a high level of professionalism and empathy in all interactions
Meet response time and conversion KPIs

Requirements

Minimum of 2 years of professional experience as an Intake Specialist .
Working knowledge of personal injury legal terminology and standard intake procedures.
Proficiency with CRM or legal case management software
Strong organizational skills with high attention to detail in documentation and client information management.
Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment.
Reliable high-speed internet and availability to work consistently during US Time Zones.
High school diploma or equivalent required.
Strong commitment to confidentiality and adherence to legal and ethical professional standards.
Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

Benefits