Key Facts

Remote From:

Anywhere

Category: Client Service Specialist (Customer Care)

Full time

19 - 19K yearly

English

Hard Skills

Client Services Business Operations Performance Management Industry Trend Analysis Productivity Improvement Escalation Management Service Management Customer Relationship Management Stakeholder Communications Business Development +7 more

Other Skills

•
Virtual Teams
•
Planning
•
Negotiation
•
Microsoft Office
•
Training And Development
•
Creative Thinking
•
Calmness Under Pressure
•
Communication
•
Teamwork
•
Growth Mindedness
•
Self-Motivation
•
Problem Solving

Roles & Responsibilities

A degree in a medical or healthcare-related field (preferred).
At least three years of Healthcare/Medical Management or Remote Management experience.
Highly proficient in English (written and oral).
Proficient with MS Office and Google Suite; self-starter with a growth mindset and able to work under pressure.

Requirements:

Lead and manage day-to-day planning, operations, and problem-solving for a team of Medical Client-VA pairs to meet client targets.
Partner with clients to create task lists and strategies for productivity and profitability using Global Medical services.
Oversee client–VA relationships, address needs, escalate issues, and negotiate to ensure client satisfaction and growth.
Drive growth by leveraging all Global Medical services and ensuring alignment with client expectations.

Job description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS:

Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
Medical Client-VA management
Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

Requirements

QUALIFICATIONS:

A Degree in a medical or healthcare-related field is preferred
At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
Highly proficient in the English Language (Both written and oral)
Can perform under pressure and work alongside high-level professionals in a team environment
Self-starter and highly-motivated
Is focused, organized, and has a growth mindset
At least one year of Training and Development experience (preferred but not required)
Ability to think outside the box: can understand requirements and create solutions if necessary
Must be efficient with MS Office applications and Google Suite
Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 100mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)