Overview A solo attorney based in Reno, Nevada is seeking a reliable and bilingual (Spanish & English) Virtual Assistant to support client communication, administrative tasks, and phone handling. This role is ideal for someone who is organized, a strong communicator, and comfortable handling high volumes of simple, repetitive workflows in a professional environment.
Key Responsibilities Client Communication
● Send initial onboarding messages to new clients
● Guide clients on next steps (booking calls, required info)
● Conduct follow-ups with clients
● Handle inbound calls and direct queries appropriately
Administrative Support
● Assist with case-related admin tasks in a case management system
● Maintain organized client records
● Support general inbox and communication management
Phone Support
● Answer incoming calls professionally
● Qualify callers (new vs existing clients, type of case, etc.)
● Route or escalate queries when needed
Requirements
● Fluent in Spanish and English (non-negotiable)
● Strong communication skills (written & verbal)
● Comfortable handling phone-based roles
● Highly organized and detail-oriented
● Ability to follow structured workflows
Nice to Have
● Experience in legal, admin or client support roles
● Experience handling high-volume communication
● Exposure to CRMs or case management systems
Tools & Systems
● Microsoft Outlook (email & calendar)
● OneDrive & SharePoint
● Case management system: InfoTEMS (training provided)
● Phone system: GoToConnect
Working Style
● Flexible hours (some alignment to US business hours required for calls)
● Output-focused (client is NOT a micromanager)
● Opportunity to grow into a full-time role
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
