Risk, Payment & Fraud Operations Manager

Location: Remote from Europe
Reporting to: Head of Risk Payments & Fraud

Your mission

• You are a leader who clears roadblocks. You will mentor and enable shift leaders, sharpening their prioritization, decision-making, and overall team effectiveness.

• Spot bottlenecks from a mile away. Build, refine, and maintain structured workflows that eliminate friction and help the department scale effortlessly into new markets.

• Drive the day-to-day execution across Payments (Withdrawals, Fraud, KYC), ensuring consistent, timely processing that knocks our SLAs out of the park.

• Act as the ultimate coordination point between Payments and cross-functional teams (CS, VIP, Product, Finance). You ensure everyone is aligned, communicating clearly, and moving in the same direction.

• Lead operational meetings, reviews, and reporting to ensure complete visibility, clear accountability, and actionable follow-ups across the board.

• Champion automation. Monitor operational KPIs to proactively tackle risks and define the operational requirements needed to roll out new payment methods and product initiatives.

What You Bring

• Proven experience in Payments, Fraud, Risk, or Operations within iGaming with a minimum 2+ years in a leadership role.

• A proven track record of bringing structure to chaos, improving workflows, and actively developing your team's skills.

• Deep understanding of KYC protocols, risk controls, and standard operational tools (e.g., Jira, Confluence, payment platforms).

• You don't just look at data; you use it to spot inefficiencies, close operational gaps, and drive smart decisions.

• You speak the language of Product, Finance, and Customer Support, effortlessly coordinating across departments.

• You thrive in high-growth environments, take immense pride in your work, and have the ability to drive initiatives completely independently.

What's in it for you?

• The chance to make a tangible impact in a rapidly growing, global company.

• A culture that rewards ambition, innovation, and collaboration.

• 28 days of paid time off and public holidays of your country of residency.

• Comprehensive benefits package for Malta-based employees, including:

  • Private health insurance, wellness allowance, and communication allowance.

  • Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.

  • Employee discounts in restaurants and businesses.

  • Extended second-parent leave policy.

  • Private parking space.