Account Manager

is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.

SUMMARY OF POSITION:

The Account Manager is responsible for managing existing business and prospecting and developing new business at designated accounts for our Techniplas facilities. The Account Manager will assist with planning and implementing sales strategies to maximize market share and margin and be the chosen supplier for strategic products and processes. This position will play a key role in negotiating all associated commercial reviews with regards to all accounts will work closely with all departments within the company to respond to customers new and existing business inquiries in a timely manner.

JOB DUTIES & ESSENTIAL FUNCTIONS:

• Manage day to day activities for assigned Customers, overseeing Portal activity for commercially related items and update as needed.
• Drive business development/sales in designated accounts.
• Identify the appropriate personnel in engineering, purchasing, and other decision makers in the designated accounts who have responsibility for sourcing. Build and develop the necessary relationships with those key decision makers.
• Position Techniplas as the chosen supplier for strategic products and processes.
• Lead RFQ’s for new business utilizing the following tools:
  • RFQ quote screen
  • SmartSheets
• Coordinate the cross-functional team in the quote process to produce accurate and achievable cost targets.
• Create part pricing for items once the lot size is determined. Part pricing to be in-line with competitive market assessment and corporate margin expectations.
  • Work with the Vice President of Sales - North America for alignment
• Create and present customer proposals utilizing Techniplas value-add analysis for differentiation.
• Negotiation of proposals involving the Vice President of Sales - North America as needed to win business.
• Coordinate with resources in the plant to bring any engineering changes and new projects on-line.
• Handle all commercial communications during the quote process including preparing the quotation, receiving a purchase order and hand off to the program engineer.
• Lead for designated customer conflict resolution communication that is escalated from Customer Service ensuring overall customer and business satisfaction.
  • Designated customer list to be provided. Others may be assigned as needed.
• Reconcile customer scorecards with internally tracked performance. Strive for “green” status on all accounts.
• Be alert to customer trends and communicate that information with the scheduler, buyer, plant management, Vice President of Sales - North America and Engineering Team.
• Assist in the resolution of billing discrepancies/issues.
• Upon notification from the sourcing group of a vendor price increase, determine the impact and develop a new proposed part price. Provide the proposal to the business development group for their final sign-off and effectivity date.
• Develop a sales plan for designated accounts.
• Prepare annual forecast and budget plans for designated accounts and track accuracy.
• Lead efforts for customer rationalization including disposition of inventory and tooling.
• Hold primary responsibility for designated customer relationships.
• This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.