Tru Inc. is seeking an Account Director. We have 1 permanent position available for an immediate start. This position reports to the Chief Operating Officer.
About Us:
At Tru, we are more than just a technology agency—we are strategic partners committed to driving digital transformation for enterprise-level clients. As experts in digital experience platforms, e-commerce engines, and innovative solutions, we help businesses thrive in the digital era.
Our work goes beyond websites and marketing campaigns—we craft immersive digital journeys that resonate deeply with audiences. From ideation to execution, our team of passionate professionals is dedicated to pushing boundaries and setting new industry standards.
Composed of industry experts, creative visionaries, and tech enthusiasts, the Tru team brings a rich blend of knowledge and skill to every project. Whether it’s web development, digital marketing, design, or emerging technologies, we excel at navigating complexity and delivering impactful results.
At Tru, genuine partnerships form the foundation of our success. We are committed to fostering long-term relationships, ensuring that our clients’ achievements remain central to everything we do.
Location:
This role is hybrid, providing some flexibility to work from home. However, candidates must reside in the Greater Toronto Area (GTA) and be prepared to attend in-person meetings as required. Occasional travel to client sites or conferences may also be necessary
Position Overview:
We want you to join our team and contribute to our continued growth and success! As the Account Director, you will drive the success and growth of key client accounts by leading a high-performing team and fostering strong, long-term client relationships. Your focus will be on client satisfaction, retention, and identifying growth opportunities that align with our agency’s goals.
This role requires someone with exceptional organizational skills, the ability to multitask, and a solution-oriented mindset.
Requirements
Key Responsibilities:
Client Management:
Strategy Development:
- Partner with clients to develop strategic roadmaps that align their business objectives with our agency’s solutions.
- Support clients in completing project briefs and coordinate approvals to ensure smooth execution.
Account Growth & Financial Management:
- Identify and capitalize on opportunities to grow client accounts by recommending new services, solutions, and strategies.
- Develop annual account plans to meet revenue growth and profit margin targets.
- Monitor and ensure ongoing client financial health, including revenue delivery, growth, and profitability.
Team Leadership:
- Lead and mentor the client service team, including Account Managers, fostering a collaborative and high-performing environment.
- Provide coaching on best practices, professional development, and direction to the team.
Project Oversight & Execution:
- Oversee the successful delivery of multiple concurrent projects, ensuring timelines, budgets, and quality standards are met
- Collaborate with cross-functional teams, including product, design, development, and marketing, to ensure seamless project execution.
Process Improvement & Reporting:
- Continuously improve client service processes by identifying operational efficiencies and implementing best practices.
- Deliver effective documentation, including Contact Reports, Status Reports, and Budget Reports.
What You’ll Bring:
Benefits
Salary Range:- $100,000- $120,000
At Tru, we put people first! We take pride in building a culture that stands out for its courage, entrepreneurial spirit, diversity, and passion for people. We are proud to offer competitive salaries along with a 100% employer paid benefits package and a work from home arrangement. At Tru, we believe in creating an environment that is challenging, fun, and rewarding.
Our values at Tru include:
- You Talk, We Listen
- Integrity at Our Core
- Quality as Standard
- Delivered On Time
