Tru Inc is seeking a Senior Project Manager.
We have one (1) permanent position available for an immediate start.
Location:
This role is hybrid, providing the flexibility to work from home. However, candidates must reside in the Greater Toronto Area (GTA) and be prepared to attend in-person meetings as required. Occasional travel to client sites or conferences may also be necessary.
Position Overview:
We want you to join our team and contribute to our continued growth and success!
As a Senior Project Manager, you will oversee the planning, execution, and successful delivery of complex technology projects for our enterprise clients. You will guide cross-functional teams, manage project timelines and resources, and ensure alignment with client goals and organizational objectives.
This role requires someone with exceptional organizational skills, the ability to multitask, and a solution-oriented mindset.
Requirements
Key Responsibilities:
Project Planning & Delivery:
- Develop and manage detailed project plans, timelines, and Statements of Work (SOWs) while remaining process-agnostic (delivering projects using Waterfall, Agile, or hybrid methodologies).
- Oversee all aspects of the SOW, ensuring clarity and agreement among stakeholders.
- Deliver projects on time, within scope, and on budget, proactively managing risks and dependencies.
- Create comprehensive documentation, including project charters, schedules, and work breakdown structures (WBS).
- Prepare detailed task tickets in project management tools, ensuring team members are equipped for success.
- Establish budget and burn reports with regular cadence for tracking financial performance.
Client & Stakeholder Management:
- Serve as the primary point of contact for clients, ensuring clear communication and strong relationships.
- Provide ongoing status updates through meetings, reports, and presentations.
- Address client inquiries with clarity and technical insight, promoting trust and transparency.
- Develop and maintain governance structures, including stakeholder mapping, internal/client workflows, and RACI matrices.
- Support program leadership in conducting governance meetings with senior and executive-level Tru leadership.
Team Leadership & Collaboration:
- Lead cross-functional teams, coordinating efforts across development, design, strategy, and QA to achieve project objectives.
- Promote a collaborative, solutions-oriented work culture that motivates teams and fosters successful outcomes.
- Align project delivery with broader organizational goals by collaborating with other project and program managers.
- Serve as a manager to junior project managers and mentor fellow senior project managers.
Risk Management & Problem Solving:
- Identify potential project risks and implement mitigation strategies to prevent issues like scope creep and delays.
- Maintain RAID logs (Risks, Assumptions, Issues, and Decisions) with proactive tracking.
- Address roadblocks proactively and escalate concerns when necessary to ensure minimal impact on project timelines and sprint plans.
Resource & Budget Management:
- Collaborate with internal resource managers to allocate appropriate personnel to projects.
- Monitor and manage project budgets, ensuring financial efficiency while maintaining high-quality deliverables.
What You’ll Bring:
- Residency in the Greater Toronto Area (GTA), with availability for in-person meetings as needed.
- 5+ years of project management experience, ideally in a technology agency, consulting, or digital transformation setting.
- Demonstrated expertise in scoping, pricing, and managing a range of projects, including e-commerce, website development, UX/UI, SEO, PPC, and enterprise DXP platforms.
- Strong client-facing skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Proficiency in project management tools such as JIRA, Confluence, or similar platforms.
Preferred Experience:
- Background in retail, consumer packaged goods (CPG), finance, or loyalty industries.
- Experience working with teams across North America and Asia, fostering cross-functional collaboration.
- Knowledge of enterprise CMS and DXP platforms such as Salesforce, Contentful, and Adobe Experience Manager (AEM)
Benefits
Working at Tru:
Salary Range: $90,000-$120,000
At Tru, we put people first! We take pride in building a culture that stands out for its courage, entrepreneurial culture, diversity, and passion for people. We are proud to offer competitive salaries along with a 100% employer paid benefits package with a remote work- from- home arrangement. At Tru, we believe in creating an environment that is challenging, fun, and rewarding. We have regular team events to enhance our team spirit, including fun live gatherings that bring us together beyond work. At Tru, we are a family and our embraced values at Tru are:
You Talk, We Listen
Integrity at Our Core
Quality as Standard
Delivered On Time
Join us and be part of a team that makes a tangible impact in the digital world!
