Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Performance Management Performance Analysis Performance Management Cross-Functional Collaboration KPI Reporting Process Improvement Contract Management Payment Plan Agreements Account Management Capability Assessment Stakeholder Communications Resource Allocation Sales Management Communications Server

Other Skills

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Plan Execution
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Communication
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Teamwork
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Analytical Thinking
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Problem Solving

Job description

JOB SUMMARY

The Business Performance and Strategy team is responsible for managing performance guarantees and any other performance-based payment arrangements. We track performance on guarantees and assess the appropriate areas for the business to deploy resources to meet client expectations and internal financial targets. Individuals in this role will be assigned to a slate of tier 1 clients and be responsible for overseeing performance clients. Additionally, the senior specialist may be assigned as the subject matter expert for performance processes that impact the entire department.

ESSENTIAL DUTIES & RESPONSIBILITIES

Understand with great detail how we’re performing against client contracts, diagnose for performance barriers and develop action plans to meet performance goals
Collaborate with teams across the business to execute on performance action plans
Serve as expert on performance barriers impacting assigned clients
Collaborate with account management teams to support their conversations with clients
Coordinate with finance to communicate expected performance
Inform contract negotiations by coordinating with sales teams on performance feasibility