Key Facts

Remote From:

Full time

English

Hard Skills

SQL (Programming Language) IT Service Management Data Transformation Power BI Software Metrics Analytical Dashboard Performance Analytics Nested Loops Data Normalization Operational Intelligence Analytics Data Analysis Expressions (DAX) Lua (Scripting Language) Relational Databases Service Management Outcome Interpretation

Other Skills

•
Analytical Thinking

ConsultNet

Hrtech: Human Resources + Technology

About ConsultNet

Since 1996, ConsultNet has empowered technology performance by providing startups, mid-size companies and large enterprises across North America with superior tech talent and solutions needed to innovate, compete and go farther. Dedicated to high-touch talent delivery and high-integrity partnerships, we enable technology initiatives and innovations through IT staffing services, project-based solutions and TechBridge, a TN visa solution for highly qualified talent from Mexico and Canada. With business in 45 states, ConsultNet has expertise in banking, financial services, communications and healthcare, and many other verticals. We provide IT talent in analysis, architecture and design; app development, infrastructure, systems development and support, technical and data center support; and more. Our impressive experience, deep relationships, extensive network and growing database make us a valuable resource for clients and consultants alike. In the last two years, we placed 1500 consultants and served 300 clients with contract, contract-to-hire and direct hire talent, and project-based teams. For our consultants, we provide unparalleled support, training, benefits and other perks that enrich job opportunities. Driven by our core values of teamwork, integrity and professionalism, ConsultNet prizes people and relationships and we have the industry recognition to prove it. We thrive in an empowering culture dedicated to exceeding expectations. That means routinely going farther to understand client needs, to develop custom solutions, to ensure the best fit and to drive exceptional success. Ultimately, resulting in remarkable retention, a stellar client satisfaction rate and multiple awards. Proud to be a strategic business partner for our clients and consultants, we are committed to advancing technology and generating business results. With a rich history and an ongoing commitment to innovation, we embrace ambition, pursue progress and enjoy momentum. We go farther.

Company type: SME

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 201 - 500

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Job description

We are seeking a highly skilled Data Analyst with deep expertise in IT Service Management (ITSM), advanced Power BI experience. This role is critical in driving visibility into IT operations by transforming complex service data into meaningful, actionable insights that support service excellence, operational efficiency, and strategic decision-making.

Strong SQL expertise
- Writing complex queries
- Working with relational datasets
- Supporting analytics at scale
Advanced Power BI skills
- Building complex DAX measures
- Leveraging Power BI functions for analytics
- Publishing and maintaining production dashboards
ITSM‑aligned analytics
- Understanding and analyzing IT operational metrics (e.g., MTTA, SLA, KLOs)
- Translating operational performance into actionable insights
Data modeling & transformation
- Data normalization
- Structuring tables for reporting
- Transforming raw operational data into analytics-ready models
Operational mindset
- Ability to not just report data, but interpret it and recommend actions that improve IT operations
Nice-to-have (not critical)
- Familiarity with ITSM tools or frameworks
- Jira Service Management knowledge is explicitly not a focus area for this role