Customer Engagement Executive (BPO) - Remote Job

This is a remote position.

At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.

Role Overview:

In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.

Key Responsibilities:

• Connect with parents via calls and engage them in meaningful conversations
  
• Provide clear and accurate information about Enthuziastic’s programs and offerings
  
• Understand parent requirements and respond appropriately
  
• Maintain a professional and empathetic approach during all interactions
  
• Ensure timely follow-ups and consistent communication
  
• Maintain accurate records of calls and interactions in internal systems
  
• Coordinate with internal teams for seamless communication and support
  

Requirements

• Strong verbal communication skills
  
• Good listening and interpersonal abilities
  
• Ability to handle conversations confidently and professionally
  
• Basic computer knowledge (Zoho Tools, CRM tools)
  
• Prior experience in BPO / calling / customer support roles preferred
  
• Comfortable working in a structured calling environment
  

Preferred Skills:

• Experience in voice process (inbound/outbound)
  
• Background in customer engagement or support roles
  
• Multilingual communication skills (added advantage)
  

What We Offer:

• Stable and structured work environment
  
• Training and onboarding support
  
• Performance-based incentives
  
• Growth opportunities within Enthuziastic
  
• Supportive and collaborative team culture
  

Work Details:

• Job Type: Full-time 
  
• Mode: Work from Home 
  
• Shift: Preferable Night Shift
  

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.
  

• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  

• Access to a wide learner base across countries and age groups.
  

• Continuous support and development opportunities for instructors.
  

• Competitive compensation based on experience and performance.