Role overview

Qualifications

3-5 years of experience in operations, finance operations, process documentation, or similar
Strong analytical and organizational skills
Strong written communication skills
Ability to work with templates and standard frameworks

Responsibilities

Analyze how operational processes work in practice
Build clear SOPs and process documentation in a standard format
Translate decision points and process knowledge into decision trees and rules libraries
Clarify who owns each step, who is backup, and when to escalate

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Business Analyst
English

Hard skills

Process Analysis Standard Operating Procedure Decision Tree Learning Scalability Process Engineering Standard Template Library (STL) Exception Handling Process Improvement Process Management Enterprise Resource Planning Process Improvement Cross-Functional Collaboration Online Communication Computer Systems

Other skills

Quality Control
Analytical Skills
Organizational Skills

About the company

The Outsourcing Partners

TOP is not just about outsourcing. We are inspired to make an impact on you, your business and the poor and vulnerable communities in the Philippines. Your success is our passion. If your business grows, we grow with you and help people, their loved ones and complete communities to transform. That's our purpose and that's why we serve you with impact.You can expect immediate results and a win-win strategy for mutual growth and success from our partnership. Aside from that we provide you with a 360 degrees view on business insights for better decision making. Last but not least, through our partnership you are able to make a personal impact on other people's lives, and that's not all, because your business experience the benefits from it as well.We offer what we do best; virtual assistance, finance & accounting, sales & marketing and customer support, and we can also help you with your software development and IT help desk support needs through our partners in outsourcing.Let's make an impact together! Be the hope. Be the dream.We would love to personally know you and your business, let's connect!

Company details

Company typeStartup

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

We are looking for a Business Analyst - Finance Operations Continuity to help turn operational knowledge into structured, transferable systems.

In many companies, critical processes still depend on a few people who “just know how it works.” That creates risk, delays, confusion, and makes it difficult to scale or use AI effectively. Your job is to make that knowledge explicit.

You will work on business-critical processes and translate them into a fixed continuity format: SOPs, decision trees, rules libraries, ownership structures, backup models, and escalation logic.

This is not a traditional consulting role. It is a building role. You will help create the structure that allows work to continue smoothly when someone is absent, overloaded, replaced, or when a new person needs to take over quickly.

What you will do

Analyze how operational processes work in practice
Identify unclear decision points, exceptions, and dependency risks
Build clear SOPs and process documentation in a standard format
Translate decision points and process knowledge into decision trees and rules libraries
Define what should happen when the normal workflow breaks down
Clarify who owns each step, who is backup, and when to escalate
Work with process owners and users to validate real-life workflow logic
Support pilot implementations and improve process continuity over time
Help make processes more scalable, transferable, and AI-ready

Requirements

3-5 years of experience in operations, finance operations, process documentation, or similar
Strong analytical and organizational skills
Strong written communication skills
Ability to work with templates and standard frameworks
Comfortable working with cross-functional teams and remote environments

Preferred

Experience in AP, AR, General Accounting, in shared services or finance support processes.
Experience with workflow systems or ERP-based environments
Experience in SOP building, quality control, or process improvement

Salary: 50000